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Kamran Siddique

Co-Founder and MD at... • 20d

Never ordering from Swiggy again. 💔 I placed an order at 1:29 AM. It’s been stuck for the last 17 minutes, showing me the same “17 minutes to reach.” Do you know how frustrating it is when you’re hungry, tired, and just waiting? On top of that, Swiggy happily charges us platform fees on every single order but when it comes to service, all we get is an AI chatbot that doesn’t even understand real problems. No human touch, no accountability, no care. Food isn’t just food at that hour it’s comfort, it’s relief after a long day. But instead of comfort, I’ve been left staring at a ticking timer that never moves. Has anyone else faced this? Or is it just me who feels like these apps are forgetting that behind every order, there’s a real person, not just a number on their screen.

1 Reply

Replies (1)

Rahul Agarwal

Founder | Agentic AI... • 20d

Sorry to hear this. Timely support really matters, especially during late hours. Hope Swiggy looks into this and improves the experience for everyone.

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