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Indra Shiva

Luxury Shukra • 3d

Some days building a startup feels like riding a roller coaster... Yesterday, a customer threatened a return for a silly reason and today we got 3 new orders from abroad.... Curious: how do you deal with unreasonable returns without hurting customer trust?

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Replies (3)

Hari kiran

Insight guru • 2d

You don't ... That's the way. Although it looks rude , that's what a company should do when you have a great conviction on the quality of your product. There are millions of people especially in India who try to do these sort of things, either as a part of fraud or just for fun. So, it's important to be strict . Probably you'd lose some customers , but if you believe that your product is unique or of good quality or of a niche , then there's no reason to worry. Like I said again, you don't need to be rude but should know how to sort these kind of situations. A clear note about EXCHANGE/RETURN ACCEPTED ONLY FOR THOSE PRODUCTS WHICH NEEDS A GENUINE REPLACEMENT should be there and you would either return money or Replace with product only after due diligence (examining the product ). Indian customers are pampered and spoiled , you have to be strict with them and for that you should believe in your product/ service. Like I said , it isn't easy but the only way.

Vishnu kumaran

Design guide for you... • 2d

Sometimes you have to bear such things. Allocate some funds that compensate for these types of returns. If you are a visionary founder and wanted to scale your business for a long term, you have to come across these types of customers. At the end of the day it's just learning to be cautious about the future.

Muskan M

Transforming Ideas i... • 2d

Every great business starts with an idea — and at Opslify Software Solutions, we make sure your idea reaches its full potential. Whether it’s securing funding, building scalable products, or shaping your brand and marketing strategy, we provide the complete toolkit for startup success. Together, we’ll turn your vision into a thriving, investor-ready business prepared for growth. 💡 Warm Regards, Finance Analyst Opslify www.opslify.in

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