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𝗬𝗲𝘀𝘁𝗲𝗿𝗱𝗮𝘆, 𝗜 𝘁𝗿𝗮𝘃𝗲𝗹𝗹𝗲𝗱 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘇𝗶𝗻𝗴𝗯𝘂𝘀 𝘀𝗼 𝗜 𝘁𝗵𝗼𝘂𝗴𝗵𝘁 𝗼𝗳 𝘀𝗵𝗮𝗿𝗶𝗻𝗴 𝘀𝗼𝗺𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗶𝘁 !! Zingbus was founded in May 2019 by Prashant Kumar (CEO), Ravi Kumar Verma (CTO), and Mratunjay Beniwal (COO), all alumni of IIT. Headquartered in Gurugram, Haryana. Offers a tech-enabled intercity bus service aiming to make travel safe, reliable, affordable, and comfortable. Operates in over 500 cities across 18+ Indian states. Manages a fleet of 300–350+ buses with more than 2,000 daily journeys. Has served more than 3 million cumulative passengers since inception. Buses include AC luxury coaches from brands like Volvo, Scania, and BharatBenz. Offers amenities like reclining seats, charging ports, reading lights, live bus tracking, and hygienic rest stops. Raised ₹44.6 crore (~$6 million) in a pre-Series A funding round led by InfoEdge Ventures. Raised $9 million in Series A funding in December 2024 led by bp Ventures. Total estimated funding is around $12–15 million. Company’s estimated valuation is about $70 million as of 2023. Uses a full-stack digital platform to manage fleet operations, bookings, and customer interface. Implements AI-driven route optimization and demand forecasting. Offers on-time arrival guarantees, lowest-price match guarantees, and 24x7 WhatsApp customer support. First-time user discount of ₹200 is available via their app. Introduced a “Pay at Bus” option to increase accessibility for offline users, boosting bookings by 15% on some routes. Expanding into southern India with routes in cities like Bengaluru, Chennai, and Hyderabad. Plans to operate 2,500 buses daily within the next three years. Working with bp Ventures and Jio-bp Pulse to roll out electric buses and supporting EV infrastructure. Initiatives for eco-conscious travel include digital ticketing, carbon offsetting with Clime, and ride-sharing. Criticisms include poor customer service, delayed or canceled buses, and weak communication in emergencies. Negative reviews highlight cases of no-shows, non-functional helplines, and unresolved refund issues. Despite challenges, the company is seen as a major disruptor in the intercity bus sector with a strong tech backbone. Focuses on standardizing bus travel and elevating customer experience through digital innovation and service guarantees. Follow vishakha Jangir for more such business insights.