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Narendra Jain

Myra • 2d

A founder’s mistake that became the biggest validation 💍 Context: We’re building Myra - gemstone rings brand. The mistake: 60+ customers didn’t receive their rings due to logistics failures (RTO/NDR issues). The plot twist: I personally called these customers. Most are STILL waiting patiently and excited to receive their rings! 🤯 Meanwhile, customers who did receive their Myra rings are extremely happy and placing repeat orders. What this taught me: ✅ We’re building something customers genuinely value and trust ✅ Product-market fit is real - now logistics must catch up ✅ Direct customer conversations > all other metrics This isn’t just about delivery. It’s about trust and building for the long term. As founders, sometimes our biggest mistakes reveal our biggest strengths. Acting fast to solve this now. What’s been your biggest “mistake that taught everything” moment? #StartupLife #FounderJourney #CustomerFirst #Ecommerce #Learning

10 replies37 likes

Replies (10)

The next billionaire

Unfiltered and real ... • 2d

Well done. I think founders who deeply care about their users go long miles

0 replies3 likes

Anonymous 3

Hey I am on Medial • 1d

This is brilliant insight! Customer patience during problems is the ultimate test of product-market fit. Anyone can handle happy customers, but when people STILL want your product after logistics fails? That's when you know you've built something special.

0 replies3 likes

Bulux

Business politics • 1d

💫

0 replies1 like

Anonymous 6

Hey I am on Medial • 1d

Interesting take on turning failure into insight.

0 replies1 like

Anonymous 2

Hey I am on Medial • 1d

Amazing work, keep it up.

0 replies1 like

Anonymous 1

Hey I am on Medial • 1d

Customer centricity should be always the top priority. Way to go

0 replies1 like

SamCtrlPlusAltMan
•

OpenAI • 1d

The spirit is amazing!

0 replies1 like

Anonymous

To rule the industry • 1d

thank you for sharing valuable insights.. sir, can u share your approach to reduce RTO nd NDR issues... means how Myra is solving this prblm... and ensuring logistics failure will not happen in future.... Your experience and insights will be helpful to all founders like me... Thank you in advance.. 🙂

0 replies

Anonymous 5

Hey I am on Medial • 1d

The customer loyalty is definitely a positive signal, but don't let it overshadow the operational issues. Use this validation to justify investing heavily in logistics infrastructure. Patient customers today might not be patient customers tomorrow.

0 replies

Anonymous 4

Hey I am on Medial • 1d

Love this perspective! The fact that customers are waiting patiently instead of demanding refunds shows incredible brand loyalty. That level of trust is worth more than perfect logistics early on. You've validated demand before scaling operations.

0 replies

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