Back
Tarun Patel
Cybersecurity Analys... • 7m
Job Title: Chat BPO Operations Manager (Level 2) Responsibilities: Team Supervision: Manage and monitor chat agents (performance, discipline, productivity) Ensure SLA compliance (response time, quality) Client Communication: Act as the point of contact for clients Send daily chat transcripts/reports System Oversight: Ensure server, chat software, and firewall systems are working Coordinate with IT for uptime and issue resolution Staff Training & Quality: Conduct regular training for new and current agents Monitor chats for quality assurance Daily Reporting: Send detailed performance and transcript reports to clients Report key issues to the owner/founder Process Improvement: Optimize chat scripts, workflows, and staffing as per business demand Required Qualifications: Minimum 3–5 years of BPO/chat support experience Strong command of English and Hindi (or regional language) Hands-on experience with chat tools (Freshchat, Zendesk, etc.) Basic knowledge of Linux server operations Familiarity with productivity and monitoring tools Preferred Skills: Leadership and team management Problem-solving and escalation handling Time management and documentation Technical troubleshooting (basic) Salary Estimate (India, Tier 2/3 City): Role Salary Range (Monthly) L2 Manager ₹25,000 – ₹50,000
More like this
Recommendations from Medial
Mehul Fanawala
•
The Clueless Company • 1y
Sales Manager: "Our SaaS product has one-click integration, seamless onboarding, and a 30% increase in productivity!" Customer: "Great! Do you have a Top Voice 2024 badge?" Sales Manager: "Umm... no, but we do have 24/7 support and 99.9% uptime."
See More
Baqer Ali
AI agent developer |... • 5m
Yep 2025 is the era of ai agents. We have MCPS that is the Model context protocol in which your AI agent that is a LLM model will have a access to server and that server will have tools like duckduckgo serach YFinance etc this was from antopic ai and
See More
Account Deleted
Hey I am on Medial • 11m
Google's Project Mariner is Here it is an AI agents which browse web for you AI agents to automate web tasks like navigation, form-filling, and decision-making. With real-time interaction and multimodal understanding, it enhances productivity, acc
See More
Prakhar Sachan
Fonder @Altravex.ai ... • 9m
After working in Ai and learning multiple technologies saw exponential growth in this field 1 - Normal Ai 2 - Deep learning and Machine learning models 3 - GenAi ( Generative) 4 - Agentic Ai ( Ai agents) Now with ai agents you don't need anyone's h
See More
Download the medial app to read full posts, comements and news.