CSMs are heroes without capes.
An average CSM handles almost 70 accounts.
Considering 160 work hours a month.
A CSM on average gets 2.5 hours per customer per month
And what do we expect them to handle?
-> Churn ❌
-> Renewals 💰
-> Case Studie
It works because I have seen a lot of folks getting good traction through it. I’m trying out myself right now so can’t really tell anything from my experience
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