🚀 Medial just raised $500k in Pre-Series A. Tap to read the announcement. 🎉
Login

Back to feeds

Dhiraj Patel

Stealth • 21d

CSMs are heroes without capes. An average CSM handles almost 70 accounts. Considering 160 work hours a month. A CSM on average gets 2.5 hours per customer per month And what do we expect them to handle? -> Churn ❌ -> Renewals 💰 -> Case Studies 📖 -> Up-Selling 🤑 -> Firefighting bugs and feedbacks 🐞 -> QBRs and regular checkups 📈 If you are not helping them with clear insights on which customer needs attention - you are doing injustice. Join our waitlist - we can help you with predictive insights on your churn/expansion accounts specific to your business model. Join waitlist now to get 2 months free trial: https://2ly.link/21OpL #customersuccess #churn #ai

3 replies7 likes
Replies (3)

Download the medial app to read full posts, comements and news.