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Dhiraj Patel

Stealth • 1m

CSMs are heroes without capes. An average CSM handles almost 70 accounts. Considering 160 work hours a month. A CSM on average gets 2.5 hours per customer per month And what do we expect them to handle? -> Churn ❌ -> Renewals 💰 -> Case Studies 📖 -> Up-Selling 🤑 -> Firefighting bugs and feedbacks 🐞 -> QBRs and regular checkups 📈 If you are not helping them with clear insights on which customer needs attention - you are doing injustice. Join our waitlist - we can help you with predictive insights on your churn/expansion accounts specific to your business model. Join waitlist now to get 2 months free trial: https://2ly.link/21OpL #customersuccess #churn #ai

3 replies7 likes

Replies (3)

Anonymous 2

Stealth • 1m

This subtle plug of your own services through some gyaan post is some new trend I am seeing here. Is it working?

1 replies

Anonymous 1

Stealth • 1m

Read the whole thing but still don't know what a cms is. bass bohot mehnti log lag rahe hai. 🥲

0 replies1 like

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