CSMs are heroes without capes.
An average CSM handles almost 70 accounts.
Considering 160 work hours a month.
A CSM on average gets 2.5 hours per customer per month
And what do we expect them to handle?
-> Churn ❌
-> Renewals 💰
-> Case Studie
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Anonymous 1
Hey I am on Medial • 3m
Read the whole thing but still don't know what a cms is. bass bohot mehnti log lag rahe hai. 🥲
0 replies1 like
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