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CSMs are heroes without capes. An average CSM handles almost 70 accounts. Considering 160 work hours a month. A CSM on average gets 2.5 hours per customer per month And what do we expect them to handle? -> Churn ❌ -> Renewals 💰 -> Case Studie

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Anonymous

Anonymous 1

Stealth • 1m

Read the whole thing but still don't know what a cms is. bass bohot mehnti log lag rahe hai. 🥲

0 replies1 like

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