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Many startup founders make the mistake of only listening to their most active users. While loyal users provide valuable feedback, Twitch co-founder Emmett Shear suggests that talking to people who don’t use your product can be even more insightful.

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Anonymous

Anonymous 3

Hey I am on Medial • 4m

Riyal. Critics and skeptics can actually tell you what you really need to improve, not just what you want to hear

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