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Madhusudan N

Stealth • 2m

Guys, please go through the below issue and help me out. Just before a while, I've subscribed to the CHAT GPT pro from India. My money was deducted from my bank account but it's showing an error in the app while accessing it. I've opened the app, logged into the account of my subscription, but it's showing to upgrade to pro. I've clicked it, it shows "you have already subscribed and if needed check it" and I've checked it. It's done but showing the error and saying "the payment was unsuccessful and try again later" even my money got deducted and showing my subscription active in the Google play. What should I do? Should I cancel my subscription? Please give me your advice.

9 replies7 likes

Replies (9)

Kavish Goyal

Stealth • 2m

Try help.openai .. you can talk to AI/human agent there

1 replies

Chamarti Sreekar

Stealth • 2m

try restarting the app or your device first. You can also clear the app's cache/data in your phone settings. Check if your subscription shows as active in Google Play (under Subscriptions). If that doesn't fix it, I'd suggest reaching out to Google Play support or OpenAI support for help—they can check the payment and subscription issue. If all else fails, you might consider canceling and resubscribing, but definitely check with support first to avoid being charged again

1 replies2 likes

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