In India, billions of dollars are managed on excel and pen/paper.
Brokers, small distributors, and family offices lack comprehensive software to manage data and client portfolios.
A company looking to solve this: Centricity picked up $20 M in a see
Customer at a coffee shop: My latte is cold.
Barista: Sorry about that. Let me remake it for you right away.
Customer leaves with a smile.
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We often think about customer service as a department. It’s not. It's an attitude.
1. Own the proble
Is customer care service is one of the most important think in business??
7 replies1 like
LavaKumar Kondipati
Stealth • 1m
Most of the products are in India focused on first sales very less focused on service of the product. Even if they have service which is not adequate to the customer experience because of focus on first time buyers rather than existing customer. What
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1 replies
Bhagya Panchal
Stealth • 2m
"The goal of a company is to have customer service that is not just the best but legendary."
~ Sam Walton
0 replies3 likes
Vinayak Kaushal
Stealth • 2m
Branding is the key!!
Many founders just call themselves as a brand or term their product/service as a brand. But it is not what you say, it is what your 'CUSTOMER' says about you.
0 replies2 likes
somesh tripathi
•
ISMG • 5m
Is the Tech Job market really that bad out there or it’s just the Covid bubble bursting ?
Oyo is raising funds at $2 billion valuation now (it is a drop of 80% from $10 billion). Founder is on Shark Tank, the business has tanked, but he has made his money. Their bad service is well known. Your thoughts?
Customer Service in 2024: Is the Customer Always Right?
Everyone's heard the saying "the customer is always right." But in 2024, with competition fierce and online reviews blasting bad experiences everywhere, is it that simple?
Don't get me wrong, ke