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1. Customisability of Widgetx: → Highly customisable → Users can fully align design with their branding → No significant limitations. 2. Training Process for Generative AI Chatbot: → Simple, user-friendly process. → Users provide content via links and PDFs → AI ensures accurate, contextually appropriate responses. 3. Targeting SMBs & Differentiation: → Focus on ease of use and affordability. → Simplified setup with two lines of code & within just 4 clicks (signup to installation) → Differentiation through AI-driven features and comprehensive tools. → Get insights in the dashboard & users can do AB testings as well 4. Scaling for Larger Enterprises: → Scalable architecture supports growing needs. → Advanced features for complex requirements as businesses evolve. 5. KPIs: → KPIs include engagement rates, conversion rates, and user interactions. → Actionable insights provided for continuous improvement.