When someone complains about a person who reports to you, remember: 1. Listen first. - Understand their concerns without jumping to conclusions. 2. Stay neutral. - Avoid taking sides too quickly. Every story has multiple perspectives. 3. Ask questions. - Dig deeper into the issue to get the full picture. - Be curious, not defensive. 4. Address behavior, not the person. - Focus on what can be changed, rather than labeling individuals. 5. Follow up. - Check back in with the complainer and the person involved. - Encourage open communication moving forward. Your role is to guide and mentor, not to dictate. đ§ In moments like these, you have the opportunity to foster growth in your team. Use it wisely! Now, how do you handle complaints in your workplace? Letâs chat! đ P.S. Which tip resonates with you the most?
Download the medial app to read full posts, comements and news.