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Payal Manghnani

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Hey there, great news for all call center employees! Neural networks have been designed by SoftBank to identify the emotions of customers. If a caller is angry, the technology can then adjust their voice to make it less harsh, which in turn helps t

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Anonymous

Anonymous 1

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his just puts a veneer on the real problem - companies not valuing their customer service staff enough and exposing them to abusive situations. Neural networks may modify voices but they don't fix corporate cultures that grind people down

Payal Manghnani

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Mean veneer

0 replies

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