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Hey there, great news for all call center employees! Neural networks have been designed by SoftBank to identify the emotions of customers. If a caller is angry, the technology can then adjust their voice to make it less harsh, which in turn helps t

his just puts a veneer on the real problem - companies not valuing their customer service staff enough and exposing them to abusive situations. Neural networks may modify voices but they don't fix corporate cultures that grind people down