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News on Medial
'Want cigarette, weed?' Zomato delivery boy asks on chat to a woman customer
IndianStartupNews
·
1y ago
Medial
A Zomato delivery driver sent an unusual message to a woman customer, asking if she wanted cigarettes, weed, and more, sparking attention on social media. The message arrived late at night, around 2:30 am, prompting speculation about the delivery person's motives. Netizens responded with humor, suggesting playful interpretations of the message, but also highlighting the strange conversations that can occur during late-night food deliveries. The incident highlights the importance of professionalism and appropriate behavior in the delivery industry.
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'Zomato delivery boy abused office staff for 10-min delay in receiving order,' says woman
Inshorts
·
10m ago
Medial
A woman alleged that a Zomato delivery agent verbally abused her office staff for 10-minute delay in receiving an order. Claiming that he arrived before time, she said, "No one has the right to abuse anyone...Be it a delivery boy or...CEO." Several users argued the agent was made to wait for too long, which could've affected delivery of other orders.
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Viral video shows model riding without helmet in Zomato gear; Company issues clarification
IndianStartupNews
·
1y ago
Medial
A viral video showing a woman riding a bike without a helmet while wearing what appeared to be Zomato's attire and delivery bag has sparked controversy. Zomato CEO, Deepinder Goyal, clarified that the woman in the video is not a Zomato employee and the company had no involvement in the video. Goyal also emphasized that Zomato does not endorse helmet-less biking. The video initially led social media users to believe it was an official Zomato campaign, but the company dispelled this misunderstanding.
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Zomato launches Nugget, in-house AI enabled customer support platform
Livemint
·
6m ago
Medial
Zomato has introduced Nugget, an AI-enabled customer support platform designed to enhance its delivery services, including Blinkit and Hyperpure. Nugget resolves about 80% of queries autonomously and supports instant chat and voice interaction without requiring any coding. Created by Zomato Labs, it manages over 15 million interactions monthly and is now available to businesses globally. This launch coincides with Zomato's rebranding to Eternal Ltd, reflecting its expanded portfolio.
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Telangana union chief questions Zomato's new 'Pure Veg Mode' move
Livemint
·
1y ago
Medial
Online food delivery platform Zomato recently introduced a 'Pure Veg Mode' and a 'Pure Veg Fleet' to cater to the needs of vegetarian customers. In response to this move, the Telangana Gig and Platform Workers Union (TGPWU) questioned whether Zomato would also filter out delivery workers who are vegetarian to exclusively serve this fleet. TGPWU's founder-president, Shaik Salauddin, emphasized the importance of customer feedback and raised concerns about potential discrimination based on caste, community, and religion. The union recalled a previous incident where Zomato supported a Muslim delivery person after a customer refused to accept their delivery.
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Nutritionist asks Zomato, Swiggy to avoid using plastic containers
IndianStartupNews
·
1y ago
Medial
In a recent Instagram post, nutritionist Luke Coutinho urged restaurants and food delivery platforms like Swiggy and Zomato to deliver food in biodegradable, non-plastic containers. As a discussion unfolded in the comments section, Zomato CEO Deepinder Goyal responded by thanking the nutritionist for addressing the issue. "Thanks, Luke, for bringing this up," Goyal said.
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Rapido Takes a Bite of Food Delivery Market, Duopoly Unmoved
StartupTalky
·
2m ago
Medial
Rapido has entered the food delivery market with a pilot in Bengaluru, introducing a flat fee structure for restaurant commissions. Despite this innovative pricing, analysts suggest it will not significantly disrupt the established duopoly of Zomato and Swiggy in India’s fragmented food delivery sector. With Swiggy and Zomato holding substantial market shares and customer loyalty, the challenge lies in scaling due to operational complexities and varied customer experiences. Rapido aims to leverage its existing user base for competitive advantage.
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Eternal denies reports of Rakesh Ranjan's departure as food delivery head
YourStory
·
4m ago
Medial
Eternal, previously known as Zomato, refuted reports of CEO Rakesh Ranjan's departure amid rumors of internal reorganization. While media speculated that Co-founder Deepinder Goyal might become interim CEO, Eternal confirmed Ranjan hadn't resigned. Ranjan, with the company for over seven years, took on the CEO role for food delivery after leading Hyperpure. This news surfaces as the food delivery sector, dominated by Swiggy and Zomato, faces a slowdown in demand and customer acquisition challenges.
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UK parcel firm disables AI after poetic bot goes rogue
Economic Times
·
1y ago
Medial
A UK parcel delivery firm has disabled the AI function in its online chat systems after a frustrated user managed to coax the system into composing a poem about the company's poor customer service. The chatbot, named DPD, wrote a poem about its own uselessness and the nightmare of dealing with automated customer service. The exchange has since gone viral on social media. DPD UK has disabled the AI functionality and is updating the system.
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Zomato hires new CEO for food delivery business; Goyal says, 'We need leaders who believe...'
IndianStartupNews
·
1m ago
Medial
Zomato has appointed Aditya Mangla as CEO of its food ordering and delivery business, effective for a two-year term following the tenure of Rakesh Ranjan. Mangla, who joined Zomato in 2021, has held significant roles such as head of supply, customer experience, and product for the food delivery vertical. His leadership comes amid a slowdown in growth, with the segment's year-on-year growth dipping below 20%. Mangla aims to guide the company through its next chapter.
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Zomato vs DoorDash: Homegrown food delivery platform performs better than US maj
Livemint
·
1y ago
Medial
Indian food delivery platform Zomato has outperformed its US-based counterpart DoorDash, according to brokerage firm Elara Securities. Zomato's food delivery adjusted revenue grew 29.4% YoY to ₹20.3 billion in Q4CY23, surpassing DoorDash's 27% YoY revenue growth to $2.3 billion. In terms of gross order value (GOV) growth, Zomato achieved 27% compared to DoorDash's 22%. Both companies are focused on building a loyal customer base and sustainable growth, with Zomato expecting its topline to grow by 50% over the next couple of years. DoorDash is set to invest aggressively in new verticals, such as grocery.
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