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Zomato launches Nugget, in-house AI enabled customer support platform

Livemint

Livemint · 5m ago

Zomato launches Nugget, in-house AI enabled customer support platform

Zomato has introduced Nugget, an AI-enabled customer support platform designed to enhance its delivery services, including Blinkit and Hyperpure. Nugget resolves about 80% of queries autonomously and supports instant chat and voice interaction without requiring any coding. Created by Zomato Labs, it manages over 15 million interactions monthly and is now available to businesses globally. This launch coincides with Zomato's rebranding to Eternal Ltd, reflecting its expanded portfolio.

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Is Zomato Looking for an AWS Moment With Nugget as Food Delivery Growth Sputters?

OutlookIndia

OutlookIndia · 5m ago

Is Zomato Looking for an AWS Moment With Nugget as Food Delivery Growth Sputters?

Zomato has launched 'Nugget', an AI-based no-code customer support platform initially used internally. Nugget automates up to 80% of customer queries, aiding businesses in scaling operations without needing a dedicated development team. The tool also manages over 15 million monthly customer interactions for Zomato, Blinkit, and Hyperpure. This launch is part of Zomato's efforts to find new growth avenues, similar to how internal tools like AWS, Slack, and Twitter achieved commercial success.

Zomato Lays Off 500 Customer Service Employees Amid AI Automation, Food Delivery Slowdown

OutlookIndia

OutlookIndia · 3m ago

Zomato Lays Off 500 Customer Service Employees Amid AI Automation, Food Delivery Slowdown

Zomato has laid off 500 employees from its customer service training program amid slowing growth in food delivery and a shift to AI automation. The company's new AI platform, Nugget, now handles most customer interactions. Employees reported vague termination reasons, with AI-generated performance assessments contributing to the dismissals. Some employees received compensation without prior notice, leading to stress and uncertainty. Zomato's workforce had grown significantly, despite reporting a decline in net profit.

NoBroker launches ConvoZen.AI, a conversational AI cloud for customer engagement

YourStory

YourStory · 5m ago

NoBroker launches ConvoZen.AI, a conversational AI cloud for customer engagement

Proptech unicorn NoBroker has launched ConvoZen.AI, a comprehensive Conversational AI cloud designed to enhance customer engagement across diverse sectors like BFSI, education, healthcare, and more. Initially addressing its operational challenges, the platform now offers multilingual support, analytics, and quality control to boost sales, compliance, and agent productivity. With AI-driven automation, it facilitates superior customer experiences, exemplifying NoBroker's commitment to innovative, scalable solutions for businesses in India.

Gupshup launches Conversation Cloud for B2C interactions

IndianStartupNews

IndianStartupNews · 1y ago

Gupshup launches Conversation Cloud for B2C interactions

Gupshup has launched the Conversation Cloud, a suite of SaaS tools powered by AI that aims to revolutionize business-to-customer interactions. The platform consists of three modules - Converse, Advertise, and Communicate - to support the entire customer lifecycle. The Conversation Cloud enables businesses to create personalized conversational journeys, target ads on platforms such as WhatsApp and Instagram, and enhance communication through features like automatic message translation. Gupshup claims that the platform has shown positive results, allowing businesses to connect with customers on a more personal level and gain valuable insights. The platform also incorporates generative AI models for improved efficiency and effectiveness.

Zomato grants ESOP worth Rs 4.42 Cr

YourStory

YourStory · 3m ago

Zomato grants ESOP worth Rs 4.42 Cr

Zomato has granted stock options under its ESOP 2014 and 2021 plans. The company issued 158 options under the Foodie Bay Employee Stock Option Plan 2014 and 2.17 lakh options under the Zomato Employee Stock Option Plan 2021, each convertible into one equity share valued at approximately Rs 4.42 crore at a share price of Rs 203. Recently, Zomato laid off 600 customer support associates and fired over 500 employees due to AI-powered platform efficiencies.

ED Cracks Down: INR 90 Cr Seized from Crypto Giants

Inc42 · 1y ago

ED Cracks Down: INR 90 Cr Seized from Crypto Giants

The Enforcement Directorate has seized frozen crypto assets worth INR 90 Cr, kept in wallets of Binance, ZebPay and WazirX, in connection with a money laundering case involving online gaming app E-Nugget. The ED alleged that E-Nugget disguised itself as a gaming platform and lured users with promises of lucrative profits.

Zomato Launches Developer Platform For PoS Partners

Inc42 · 10m ago

Zomato Launches Developer Platform For PoS Partners

Zomato is launching a new developer platform that will allow partners to test their APIs in real-time, reducing development cycles. The platform will provide an integration guide and technical documentation to support scalable product development. This announcement follows Zomato's recent launch of a food expense management platform for businesses and an order scheduling feature on its B2C app.

"Kaisa laga mera mazak": Zomato replies to Bengaluru-based customer's complaint; Netizens criticize

IndianStartupNews

IndianStartupNews · 1y ago

"Kaisa laga mera mazak": Zomato replies to Bengaluru-based customer's complaint; Netizens criticize

Zomato, an Indian food delivery platform, sparked a debate on social media with its response to a customer's complaint. The customer had raised a concern about the inability to edit birthdays and anniversaries on the app. Zomato's customer care team responded with a playful comment, jokingly suggesting that they hadn't anticipated becoming a marriage counselor and would celebrate a customer's decision to "remarry" their meal. While some found the response humorous, others criticized it for being confusing and speculated that it may have been generated by AI. This incident has prompted a broader discussion on the use of AI in customer support.

Zomato launches platform to offer hiring and regulatory services to restaurants

Economic Times

Economic Times · 1y ago

Zomato launches platform to offer hiring and regulatory services to restaurants

Zomato has launched the Restaurant Services Hub, a platform that provides restaurant partners with services such as staff hiring and regulatory compliance. The program, which was piloted for six months and has already been used by over 3,200 restaurants, is now available for all restaurants in India. Zomato plans to expand the services offered on the platform, including point-of-sale integrations and hygiene audits. The move comes after competitor Swiggy also introduced a recruitment support feature on its partner app. Zomato reported a net profit of Rs 175 crore for the quarter ending March 31.

Blinkit launches Sellers Hub for brands

YourStory

YourStory · 9m ago

Blinkit launches Sellers Hub for brands

Quick commerce platform Blinkit has launched Blinkit Sellers Hub, a platform that allows brands to sell their products directly on Blinkit without intermediaries. The move puts Blinkit in competition with established ecommerce platforms like Amazon and Flipkart. Blinkit's parent company, Zomato, has also recently increased the platform fee on its food delivery platform, signaling its focus on quick commerce growth. During the reporting quarter, Zomato's quick commerce arm doubled in size and added more dark stores and warehouses to support its expansion plans.

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