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Ola Electric slapped with show cause notice over consumer complaints and service deficiencies

Economic Times · 1m

1. The Central Consumer Protection Authority (CCPA) has issued a showcause notice to Ola Electric, citing violations of the Consumer Protection Act. 2. The National Consumer Helpline has recorded over 10,000 complaints against Ola e-scooters, including issues related to service delays, delivery delays, and unfulfilled promised services. 3. Complaints against Ola Electric include allegations of manufacturing defects, sales of second-hand vehicles, incomplete refunds, recurring issues post-servicing, overcharging, inaccurate billing, and multiple battery and component problems. 4. Nidhi Khare, Secretary of the Department of Consumer Affairs, expressed concern over the large number of complaints and called for prompt resolution from Ola Electric. 5. Ola Electric's stock price has declined by nearly 9% following the showcause notice, and public criticism has been observed, including a dispute between comedian Kunal Kamra and Ola founder Bhavish Aggarwal. 6. Ola Electric reported a consolidated net loss of INR 347 crore in the first quarter of fiscal year 2025, despite a year-on-year growth in revenue from operations.