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Govt orders audit of Ola Electric's service centres after consumer complaints

VCCircleVCCircle · 9m ago
Govt orders audit of Ola Electric's service centres after consumer complaints
Medial

- India's heavy industries ministry orders an audit of Ola Electric's service centers due to consumer complaints. - Ola Electric received a notice from India's consumer protection agency following 10,000 complaints about delayed and unsatisfactory after-sales services. - The audit aims to ensure that Ola Electric is maintaining its service centers and honoring consumer warranties to be eligible for government incentives. - The Automotive Research Association of India (ARAI) has been asked to conduct the audit, after which the government will decide the next course of action. - Ola Electric's eligibility to receive incentives under the government program could be affected if found to be in violation. - Ola Electric, backed by Softbank Group, has a 27% market share in India's e-scooter market.

Ola Electric slapped with show cause notice over consumer complaints and service deficiencies

Economic TimesEconomic Times · 9m ago
Ola Electric slapped with show cause notice over consumer complaints and service deficiencies
Medial

1. The Central Consumer Protection Authority (CCPA) has issued a showcause notice to Ola Electric, citing violations of the Consumer Protection Act. 2. The National Consumer Helpline has recorded over 10,000 complaints against Ola e-scooters, including issues related to service delays, delivery delays, and unfulfilled promised services. 3. Complaints against Ola Electric include allegations of manufacturing defects, sales of second-hand vehicles, incomplete refunds, recurring issues post-servicing, overcharging, inaccurate billing, and multiple battery and component problems. 4. Nidhi Khare, Secretary of the Department of Consumer Affairs, expressed concern over the large number of complaints and called for prompt resolution from Ola Electric. 5. Ola Electric's stock price has declined by nearly 9% following the showcause notice, and public criticism has been observed, including a dispute between comedian Kunal Kamra and Ola founder Bhavish Aggarwal. 6. Ola Electric reported a consolidated net loss of INR 347 crore in the first quarter of fiscal year 2025, despite a year-on-year growth in revenue from operations.

'Number of unresolved complaints, Ola’s lack of cooperation led to our action'

LivemintLivemint · 9m ago
'Number of unresolved complaints, Ola’s lack of cooperation led to our action'
Medial

- Central Consumer Protection Authority (CCPA) is pursuing class action against Ola Electric following numerous unresolved consumer complaints. - Ola Electric has been accused of non-cooperation in addressing the complaints lodged with the National Consumer Helpline (NCH). - The CCPA's show-cause notice is based on 9,948 complaints received between September 2023 and August 2024, mainly related to delayed deliveries, defective products, and misleading advertisements. - Ola Electric has been given 15 days to respond to the notice, which warns of violations under the Consumer Protection Act, 2019. - The CCPA has forwarded over 10,000 complaints to Ola Electric for investigation and resolution. - Complaints include delayed refunds, service delays, refusal of warranties, and inconsistencies in performance, with the charge of charging customers during the free service period being particularly concerning.

Ola Electric says resolved 99% of customer complaints

Economic TimesEconomic Times · 8m ago
Ola Electric says resolved 99% of customer complaints
Medial

Ola Electric has stated that it has resolved 99.1% of the 10,644 consumer complaints received so far, according to the Central Consumer Protection Authority (CCPA). The company responded to a show cause notice from CCPA for alleged violations of consumer rights, misleading advertisements, and unfair trade practices. Ola Electric also addressed a notice from the Automotive Research Association of India (ARAI) regarding the pricing strategy of its scooters. The company clarified that it had not altered the prices during its sale and provided evidence to support this claim. Additionally, Ola Electric's market share in the electric two-wheeler segment increased to 34.9% in the first half of October. They also have plans to expand their service centres and onboard more partners.

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