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News on Medial
Meesho unveils Gen AI-powered multilingual voice bot
Entrackr
·
8m ago
Medial
Horizontal e-commerce platform Meesho has launched a Gen AI-powered multilingual voice bot designed to provide personalized, human-like customer support at scale. With 80% of its user base coming from tier II cities and beyond, Meesho’s voice bot is designed to function efficiently on basic smartphones and in noisy environments, the company said in a press release. The bot’s interruption-handling feature ensures smooth conversations, distinguishing between casual affirmations like "ji" or "okay" and genuine interruptions, the company added. As per the release, the feature has helped achieve a 10% boost in customer satisfaction (CSAT) scores. It claims to handle approximately 60,000 customer calls daily with a resolution rate of 95% which led to a 50% improvement in average handle time (AHT). It currently supports Hindi and English, with plans to expand to six additional regional languages. The company plans to integrate emotion recognition capabilities in the coming updates. The Bengaluru-based company is an application-based marketplace that connects suppliers with consumers. It also connects suppliers with resellers, enabling them to sell products to their buyers on Facebook, WhatsApp, and other social platforms. As per the startup intelligence platform TheKredible, Meesho’s revenue from operations grew 32.8% to Rs 7,615 crore during FY24 as compared to Rs 5,734 crore in FY23. The company’s losses also improved, shrinking 81.8% to Rs 305 crore during the year (FY24). Meesho also claimed to have achieved profitability in June 2023.
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CES 2025 unveils bizarre and innovative gadgets
Economic Times
·
6m ago
Medial
CES 2025 in Las Vegas showcased innovative and bizarre gadgets. Highlights included Lenovo's ThinkBook Plus Gen 6 Rollable with a rollable OLED screen, Kirin Holdings' electronic spoon enhancing salt flavor, and Spicer's AI-powered spice dispenser. Birdify introduced an AI birdbath, while Yukai Engineering presented Nékojita FuFu, a robotic cat cooling beverages, and Mirumi, a charming purse robot. This year's show emphasized AI integration in various gadgets, underlining its growing prominence in tech innovations.
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OpenAI backs Indian startup Vahan to automate blue-collar hiring with voice AI
Economic Times
·
3m ago
Medial
Vahan, a Bengaluru-based startup, partners with OpenAI to use GPT-4o for automating blue-collar hiring in India's informal workforce. The AI-powered assistant, operating via voice calls in Hindi and English, assists in job matching by answering queries and verifying documents. Initially a WhatsApp bot, Vahan pivoted to recruitment in 2019, now enabling over 40,000 monthly placements for platforms like Swiggy and Zomato. The AI is expanding to other languages and worker categories, emphasizing productivity enhancement over job replacement.
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Generative AI making customer support conversations more human, leading to wider adoption
Economic Times
·
1y ago
Medial
Artificial intelligence-powered customer care is gaining popularity, with platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai offering conversational AI solutions. Adopted primarily on Meta's WhatsApp, this technology makes customer support conversations more human and dynamic, replacing standard bot responses. Yellow.ai reported a 10% adoption rate for their GenAI-powered customer support, resulting in a response time of 0.6 seconds. Freshworks' Gen-AI platform, Freddy Copilot, produced significant savings and return on investment for a B2C enterprise retail customer. The conversational AI market is expected to grow at an annual rate of 23.6% from 2023 to 2030, with hopes of automating various customer touchpoints.
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Google brings AI-powered coding assistant Studio Bot to India
Economic Times
·
1y ago
Medial
Google has expanded the availability of its AI-powered coding assistant, Studio Bot, to developers in India and several other countries. Studio Bot helps developers build Android apps by generating code, fixing errors, and answering development questions using natural language. Google is gradually expanding the availability of Studio Bot to more regions while emphasizing that developers should verify its responses and review code for errors and vulnerabilities. Studio Bot is part of Google's ongoing efforts to integrate AI into software development.
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Samsung unveils new AI-based QLED TV at CES 2024
Business Insider
·
1y ago
Medial
Samsung Electronics has launched a new high-end TV, the 2024 Neo QLED 8K, featuring enhanced connectivity and AI-powered features at CES 2024. The TV utilizes the NQ8 AI Gen 3 AI processor and AI-based quantum processor technologies, delivering a vibrant viewing experience with improved contrast and brightness. It also offers an immersive experience for live sports and streaming content, even in lower-quality formats. The TV operates on Samsung's Tizen operating system and includes personalized content recommendations and the world's first Audio Subtitle feature.
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AI chatbot scares Snapchat users by posting mysterious video
Arstechnica
·
1y ago
Medial
Snapchat's My AI chatbot, powered by OpenAI's large language model (LLM) technology, posted a mysterious one-second video resembling a wall and ceiling, which surprised users as they were unaware of the bot having this capability. The chatbot remained silent when questioned about the video. Snapchat later stated that the My AI bot had experienced an outage, though the reason for the mysterious image posting remains unclear. Users had concerns about privacy and perceived spying by the bot.
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AI chatbots are trying to join the race for president
Business Insider
·
1y ago
Medial
OpenAI suspended a developer's account for creating a ChatGPT-powered bot called Dean.Bot, designed to support Dean Phillips' 2024 presidential campaign. The developer violated OpenAI's new rules prohibiting the use of ChatGPT for political purposes. Dean.Bot engaged with constituents, mimicking Phillips' voice to answer questions about the upcoming election. The AI creation was funded by the Super PAC We Deserve Better and developed in partnership with AI developer Delphi. OpenAI recently introduced rules against using ChatGPT for political campaigning or lobbying. Other tech companies like Google and Meta have also implemented policies regarding AI-generated content in campaign materials.
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WhatsApp unveils new Channel Categories for content discovery: All about it
Livemint
·
10m ago
Medial
WhatsApp has introduced a new feature called 'Explore', which allows users to discover and follow channels based on their interests. Users can browse through categories like People, Organizations, Lifestyle, Sports, Entertainment, Businesses, and News & Information. WhatsApp also plans to introduce a two-way voice chat feature powered by Meta AI, allowing users to interact with chatbots using different voices, including those of celebrities. This development aligns with Meta's efforts to incorporate AI-driven personalities into its messaging services.
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Google rolls out Gemini in Android Studio for coding assistance
TechCrunch
·
1y ago
Medial
Google has announced that its Gemini Pro is being integrated into Android Studio's bot. This follows the introduction of Studio Bot, powered by the PaLM-2 foundation model, during Google IO in May. The rollout of Gemini in Android Studio will cover over 180 countries for the Jellyfish version. The new bot will provide improved answer quality in coding-related tasks such as code completions, debugging, resource finding, and documentation writing. Users will need to log in and enable Gemini explicitly for privacy reasons. Google aims to compete with tools like GitHub Copilot by introducing generative AI-powered features into its products.
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Weekly Tech Recap: iPhone 16 series debuts, OnePlus 13 launch confirmed and more
Livemint
·
10m ago
Medial
This week's tech recap includes the launch of Apple's iPhone 16 series, featuring new AI features and competitive pricing. OpenAI released o1, a language model with enhanced reasoning capabilities. Motorola launched the Razr 50, a foldable phone with impressive specs. WhatsApp is reportedly working on a two-way voice chat feature for its AI chatbot. OnePlus confirmed the launch of the OnePlus 13 next month, expected to be powered by Qualcomm's Snapdragon 8 Gen 4 chipset.
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