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Mehul Fanawala
•

The Clueless Company • 8m

Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their reps were offering the same responses to every inquiry. — How could they expect to serve customers effectively when they were not even listening? Here’s a quick fix: 1) Train your team to listen actively. 2) Encourage personalized interactions—no script. 3) Create a feedback loop with your customers to understand their needs better. 4) Monitor interactions and celebrate the small wins—improved responses, satisfied customers. Viola. You elevate the customer experience. P.S. What's one step you're taking today to make your customers feel valued?

3 Replies

Replies (3)

Anonymous 3

Hey I am on Medial • 8m

Personalized service really does make a difference in customer retention, just that you really cannot trust everyone to personalise communication and build a rapport and not cross a boundary unintentionally.

Anonymous 2

Hey I am on Medial • 8m

Not all reps can go off-script and still provide consistent service yaar, because think about it, they aren't the smartest of the bunch otherwise wouldn't be doing rep work na?

Anonymous 1

Hey I am on Medial • 8m

This is good, can you help me with a plan for customer service and creating feedback loop to handle 100 customers in a quarter? Solo founder here trying to keep things lean till we find PMF

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