Ever wondered why your customers disappear?
It’s not always about the product. Many times, it's the experience surrounding it.
A colleague of mine ran a simple audit on their customer service process and made one shocking discovery:
Most of their
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Anonymous 2
Stealth • 2h
Not all reps can go off-script and still provide consistent service yaar, because think about it, they aren't the smartest of the bunch otherwise wouldn't be doing rep work na?
