🚀 Medial Secures Investment on Shark Tank India - Fueling the Future of Professional Social Networking. 🔥
Login

News on Medial

Govt seeks explanation from Ola Electric after over 10,000 complaints

VCCircleVCCircle · 10m ago
Govt seeks explanation from Ola Electric after over 10,000 complaints
Medial

- India's Central Consumer Protection Authority has sent a notice to Ola Electric, seeking explanation after receiving over 10,000 complaints about delayed and unsatisfactory services, inaccurate invoices, and other issues. - Ola Electric's shares have fallen about 40% in recent weeks following the complaints and a public spat between the company's founder and a comedian. - The consumer rights agency took action as the high number of complaints indicated a significant impact on consumers, with some alleging the company's "unprofessional conduct." - Ola Electric, which has a 27% market share in India's e-scooter market, said it received the notice for alleged violation of consumer rights and misleading advertising, and will respond within 15 days. - The consumer protection authority has the power to direct the company to stop its practices, reimburse consumers, and impose fines or imprisonment on staff involved in malpractice.

Related News

Govt orders audit of Ola Electric's service centres after consumer complaints

VCCircleVCCircle · 10m ago
Govt orders audit of Ola Electric's service centres after consumer complaints
Medial

- India's heavy industries ministry orders an audit of Ola Electric's service centers due to consumer complaints. - Ola Electric received a notice from India's consumer protection agency following 10,000 complaints about delayed and unsatisfactory after-sales services. - The audit aims to ensure that Ola Electric is maintaining its service centers and honoring consumer warranties to be eligible for government incentives. - The Automotive Research Association of India (ARAI) has been asked to conduct the audit, after which the government will decide the next course of action. - Ola Electric's eligibility to receive incentives under the government program could be affected if found to be in violation. - Ola Electric, backed by Softbank Group, has a 27% market share in India's e-scooter market.

'Number of unresolved complaints, Ola’s lack of cooperation led to our action'

LivemintLivemint · 10m ago
'Number of unresolved complaints, Ola’s lack of cooperation led to our action'
Medial

- Central Consumer Protection Authority (CCPA) is pursuing class action against Ola Electric following numerous unresolved consumer complaints. - Ola Electric has been accused of non-cooperation in addressing the complaints lodged with the National Consumer Helpline (NCH). - The CCPA's show-cause notice is based on 9,948 complaints received between September 2023 and August 2024, mainly related to delayed deliveries, defective products, and misleading advertisements. - Ola Electric has been given 15 days to respond to the notice, which warns of violations under the Consumer Protection Act, 2019. - The CCPA has forwarded over 10,000 complaints to Ola Electric for investigation and resolution. - Complaints include delayed refunds, service delays, refusal of warranties, and inconsistencies in performance, with the charge of charging customers during the free service period being particularly concerning.

Ola Electric slapped with show cause notice over consumer complaints and service deficiencies

Economic TimesEconomic Times · 10m ago
Ola Electric slapped with show cause notice over consumer complaints and service deficiencies
Medial

1. The Central Consumer Protection Authority (CCPA) has issued a showcause notice to Ola Electric, citing violations of the Consumer Protection Act. 2. The National Consumer Helpline has recorded over 10,000 complaints against Ola e-scooters, including issues related to service delays, delivery delays, and unfulfilled promised services. 3. Complaints against Ola Electric include allegations of manufacturing defects, sales of second-hand vehicles, incomplete refunds, recurring issues post-servicing, overcharging, inaccurate billing, and multiple battery and component problems. 4. Nidhi Khare, Secretary of the Department of Consumer Affairs, expressed concern over the large number of complaints and called for prompt resolution from Ola Electric. 5. Ola Electric's stock price has declined by nearly 9% following the showcause notice, and public criticism has been observed, including a dispute between comedian Kunal Kamra and Ola founder Bhavish Aggarwal. 6. Ola Electric reported a consolidated net loss of INR 347 crore in the first quarter of fiscal year 2025, despite a year-on-year growth in revenue from operations.

Under fire, Ola Electric taps EY India to get back on track

Economic TimesEconomic Times · 9m ago
Under fire, Ola Electric taps EY India to get back on track
Medial

Ola Electric has enlisted EY India for a "service transformation" project in response to customer complaints, declining sales volumes, and after-sales service issues. EY India will advise Ola Electric on various aspects of its service operations, including streamlining business processes, inventory management of spare parts, and improving on-ground presence. A team of EY executives has been deployed to help manage the immediate crisis and establish effective processes and systems. Ola Electric plans to increase its service centers from 400 to 1,000 by the end of the year. The company has faced scrutiny from consumer watchdogs and policymakers due to customer complaints and alleged violations of consumer rights.

Download the medial app to read full posts, comements and news.