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Govt seeks explanation from Ola Electric after over 10,000 complaints

VCCircle · 2m

- India's Central Consumer Protection Authority has sent a notice to Ola Electric, seeking explanation after receiving over 10,000 complaints about delayed and unsatisfactory services, inaccurate invoices, and other issues. - Ola Electric's shares have fallen about 40% in recent weeks following the complaints and a public spat between the company's founder and a comedian. - The consumer rights agency took action as the high number of complaints indicated a significant impact on consumers, with some alleging the company's "unprofessional conduct." - Ola Electric, which has a 27% market share in India's e-scooter market, said it received the notice for alleged violation of consumer rights and misleading advertising, and will respond within 15 days. - The consumer protection authority has the power to direct the company to stop its practices, reimburse consumers, and impose fines or imprisonment on staff involved in malpractice.