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'Number of unresolved complaints, Ola’s lack of cooperation led to our action'

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- Central Consumer Protection Authority (CCPA) is pursuing class action against Ola Electric following numerous unresolved consumer complaints. - Ola Electric has been accused of non-cooperation in addressing the complaints lodged with the National Consumer Helpline (NCH). - The CCPA's show-cause notice is based on 9,948 complaints received between September 2023 and August 2024, mainly related to delayed deliveries, defective products, and misleading advertisements. - Ola Electric has been given 15 days to respond to the notice, which warns of violations under the Consumer Protection Act, 2019. - The CCPA has forwarded over 10,000 complaints to Ola Electric for investigation and resolution. - Complaints include delayed refunds, service delays, refusal of warranties, and inconsistencies in performance, with the charge of charging customers during the free service period being particularly concerning.