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Govt orders audit of Ola Electric's service centres after consumer complaints

VCCircleVCCircle · 19d
Govt orders audit of Ola Electric's service centres after consumer complaints

- India's heavy industries ministry orders an audit of Ola Electric's service centers due to consumer complaints. - Ola Electric received a notice from India's consumer protection agency following 10,000 complaints about delayed and unsatisfactory after-sales services. - The audit aims to ensure that Ola Electric is maintaining its service centers and honoring consumer warranties to be eligible for government incentives. - The Automotive Research Association of India (ARAI) has been asked to conduct the audit, after which the government will decide the next course of action. - Ola Electric's eligibility to receive incentives under the government program could be affected if found to be in violation. - Ola Electric, backed by Softbank Group, has a 27% market share in India's e-scooter market.

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