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Midhun Sai Pondhuru

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Before automation: 200+ tickets flooding in every week Average resolution time = 2 full days Support team constantly burned out, juggling repetitive issues After introducing AI-powered automation: ✅ Tickets are triaged instantly ✅ Common/repetitive issues get solved automatically ✅ Human agents focus only on complex, high-value cases The impact? 📉 Resolution time dropped by 73% 📈 Customers are happier than ever 🔥 Support teams finally get to breathe and do meaningful work AI is rewriting the way we do customer support.

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