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Mehul Fanawala
•

The Clueless Company • 4m

I saw something in a pricing plan recently that stopped me mid-scroll. Not “AI-powered.” Not “24/7 chat.” Not “smart assistant.” It simply said: Human support In a world where every other product is bragging about being AI-driven, this one quietly highlighted the thing most of us actually want when things go wrong: a real human being on the other side. Think about it, how many times have you felt the frustration of getting stuck in an endless chatbot loop, only to scream internally, “Can I please just talk to a person?” That one little phrase wasn’t just copy. It was empathy. It was an understanding of what people *really* value when they need help. AI is powerful. No denying that. But sometimes, the best “feature” you can offer isn’t more automation, it’s more humanity. And maybe that’s the edge companies will need in the future: not being smarter than AI, but being more human than competitors. What do you think, will “human support” become the next premium feature?

5 Replies

Replies (5)

Shashwat Tiwari

Integrated Virtual C... • 4m

This is become another trend from past couple of months now. I wonder if we are just going in circles.

Anonymous 1

Hey I am on Medial • 4m

Shipping humans in-place of AI seems more effective at this point and also looks more empathetic

1 Reply

Anonymous 2

Hey I am on Medial • 4m

This hits hard. I've watched companies fire entire support teams to replace them with chatbots, then act surprised when customer satisfaction tanks. There's something irreplaceable about a human who can understand context, show empathy, and actually solve complex problems instead of just following decision trees. "Human support" is already a luxury - most companies have made it nearly impossible to reach a real person.

Rahul Agarwal

Founder | Agentic AI... • 4m

Totally agree. In a world full of automation, real human support stands out more than ever. Sometimes the most powerful feature is just being heard and understood.

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Account Deleted

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In a world where every SaaS is rushing to add “AI support” he added human support as a new feature. 👀 Sounds funny, but it also says a lot Maybe the real innovation today is going back to basics...

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Mehul Fanawala
•

The Clueless Company • 1y

Unpopular opinion: It's not about competing with AI, but leveraging it to amplify your human strengths.

4 Replies

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The ChatGPT Effect ChatGPT didn’t just change tech — it changed user expectations. Millions now expect machines to understand natural language. That’s the new UI. Startups that make AI feel invisible, useful, and human-first will lead the next wave.

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Think Right Towards People. Admit it you can't succeed without the support of other people. The only hurdle between YOU and what YOU want to be is the Support of others. Work on: ♦️ Human Psychology. ♦️Respect others. ♦️ Getting Inspired, not I

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