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Hey I am on Medialย โขย 2m
โฆ SURVEY/FEEDBACK Types Explained โฆ NPS Survey NPS stands for Net Promoter Score. This survey asks one question: "On a scale of 0-10, how likely are you to recommend our product/service to a friend or colleague?" It measures customer loyalty and satisfaction. CSAT Survey CSAT stands for Customer Satisfaction Score. This survey is used to gauge how happy customers are with a specific product, service, or interaction. It often asks a question like, "How satisfied were you with your recent experience?" and uses a rating scale (e.g., very dissatisfied to very satisfied). Custom Questions This option lets you create a survey with your own unique questions tailored to specific needs. Instead of a standard, predefined format like NPS or CSAT, you can write any questions you want to gather more detailed feedback on a particular topic. Testimonial / Review Form This is a form designed to collect positive feedback from customers. The goal is to gather a quote or a public review that can be used for marketing purposes, like on a website or in advertising, to show others what people love about your business.
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