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ADJUVA LEGALยฎย โขย 1m
The Surprising Metric We're Proud Of - 93 Refunds. Yes, You Read That Right ๐ซฐ Time for a half-yearly review! Many founders talk about sales, growth, and user numbers. But today, I want to share a different metric. From January to June this year, Adjuva Legal processed 93 refunds. Sounds strange to be proud of refunds, right? But hereโs the lesson for every young founder: ๐ค TRUST is Your Core Product: An easy, no-questions-asked refund policy tells your customers one thing: "We value your trust more than this single transaction." It shows you're confident in your service and not desperate to hold onto their money if they're not happy. ๐ Refunds are a FEEDBACK Goldmine: Every refund is a story. It tells you where your marketing might be unclear, where your service might not be the right fit, or where customer expectations weren't met. We don't see refunds as a cost; we see them as brutally honest (and free!) consultation on how to improve. ๐ฑ Long-Term Reputation > Short-Term Cash: Keeping money from an unhappy or cancelling customer creates a lifelong detractor. Issuing a swift refund creates, at worst, a neutral party, and at best, someone who respects your integrity. That long-term goodwill is priceless. โ Itโs Simply the Right Thing to Do: Building an ethical business means honouring your commitments, including your commitment to customer satisfaction. Your goal shouldn't be zero refunds. It should be building a business so rooted in trust and integrity that you're not afraid to give the money back. How do you handle customer dissatisfaction in your venture? Whatโs your philosophy on refunds? ๐
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ADJUVA LEGALยฎย โขย 1m
Missed train. Fought 3 years for a โน892 refund. Welcome to public sector India. An elderly couple missed their train - reserved tickets, overcrowded coach, no help. Railways refused refund. They went to court. Won after 3 YEARS. Now compare th
See MoreHey I am on Medialย โขย 7m
What is the severity of return-to-origin, return, and refund abuse for e-commerce sellers? Iโm specifically referring to the core challenges these issues present, including the financial impact, operational inefficiencies, and customer trust concerns
See MoreOutreach Manager (Xu...ย โขย 4m
What is Marketing? Marketing is more than just sellingโitโs about understanding people, creating value, and building trust. Itโs the bridge between a brand and its audience, ensuring the right message reaches the right people at the right time. Ef
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HCL Enterpriseย โขย 5m
Feature Friday: What Drives Your Business Strategy? As entrepreneurs, we're constantly navigating complex decisions and trade-offs. But what if you had a single metric that guided all your strategic choices? Cast your vote: A) Customer Acquisition
See MoreHey, I'm on Medialย โขย 9m
A North Star metric is a KPI that helps you understand if your business is meeting the expectations of your customers and team. For something to be a North Star metric, it should: ๐นbe One single metric ๐นcontribute to generating income for your bu
See MoreCofounder & CBO @ QU...ย โขย 2m
Zomato Pauses New Refund-Sharing Policy with Restaurants Weeks after rolling out a policy requiring restaurant partners to bear 50% of refund costs, foodtech giant Zomato has now put the move on hold. In emails sent to its restaurant partners, the c
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