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Saket Sambhav

ย โ€ขย 

ADJUVA LEGALยฎย โ€ขย 1m

The Surprising Metric We're Proud Of - 93 Refunds. Yes, You Read That Right ๐Ÿซฐ Time for a half-yearly review! Many founders talk about sales, growth, and user numbers. But today, I want to share a different metric. From January to June this year, Adjuva Legal processed 93 refunds. Sounds strange to be proud of refunds, right? But hereโ€™s the lesson for every young founder: ๐Ÿค TRUST is Your Core Product: An easy, no-questions-asked refund policy tells your customers one thing: "We value your trust more than this single transaction." It shows you're confident in your service and not desperate to hold onto their money if they're not happy. ๐Ÿ‘‚ Refunds are a FEEDBACK Goldmine: Every refund is a story. It tells you where your marketing might be unclear, where your service might not be the right fit, or where customer expectations weren't met. We don't see refunds as a cost; we see them as brutally honest (and free!) consultation on how to improve. ๐ŸŒฑ Long-Term Reputation > Short-Term Cash: Keeping money from an unhappy or cancelling customer creates a lifelong detractor. Issuing a swift refund creates, at worst, a neutral party, and at best, someone who respects your integrity. That long-term goodwill is priceless. โœ… Itโ€™s Simply the Right Thing to Do: Building an ethical business means honouring your commitments, including your commitment to customer satisfaction. Your goal shouldn't be zero refunds. It should be building a business so rooted in trust and integrity that you're not afraid to give the money back. How do you handle customer dissatisfaction in your venture? Whatโ€™s your philosophy on refunds? ๐Ÿ‘‡

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