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Saket Sambhav
•
ADJUVA LEGAL® • 1m
In India, even if you provide a good quality service in free or at a nominal fee, you may receive threats. (attaching screenshot of today's chat with a site visitor) To all the young entrepreneurs & new founders out there pouring your heart into building something valuable: A quick, real-world tip from my personal experience. 🙏🏻 You'll face a user or client who misunderstands your offering (especially "free" or nominally priced services!), gets frustrated, and might even threaten to "call you out" publicly on social media. It feels unfair, especially when you're genuinely trying to help. 😬 Happens 1-2 times, every 2-3 months, in our case. I understand the pain/frustration of customers, no complaints there. When this happens (and it certainly will), here's my advice: 1. Expect It (Unfortunately): Realise that not everyone will read the fine print or understand your terms perfectly. Misunderstandings and sometimes aggressive reactions are, sadly, part of dealing with the public. 2. Breathe & KEEP COOL: Your first instinct might be to get defensive, angry, or argue back. Resist that urge with all your might! An emotional response rarely helps. 🧘♂️ 3. Respond Responsibly & Professionally: ✅ If there's a clear misunderstanding of facts, politely clarify your terms/offer once. ✅ Avoid getting drawn into a public back-and-forth or argument. It often escalates things and rarely looks good for anyone. ✅ If appropriate, offer to take the detailed conversation offline (DM, email, call) to understand their specific issue better. ✅ Always maintain your professionalism, even if the other party doesn't. Your reputation is built on consistent, respectful engagement. Stay focused on your mission, provide clarity where you can, and learn to let some things go. Keep building! 💪
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