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AVISHEK NAYAK

It's all about the e... • 9m

🚂 Most people don’t know, never use, or even look at this feature in AC coaches of Indian Railways. Why? Let’s decode it. If you’ve traveled in an AC coach, you might have noticed a small box with a red light labeled WC. This indicator is meant to inform passengers whether the toilet is occupied or not. However, despite its utility, this feature often goes unnoticed or ignored by users. Why? This behavior is not just about poor design placement; it’s a reflection of user perception, habits, and emotional states. Here’s where it gets interesting: • Urgency Trumps Cognition: When passengers are in a state of urgency (like needing the toilet), they focus solely on their immediate goal. This creates a cognitive blind spot, leading them to ignore any secondary cues like the WC indicator.

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AVISHEK NAYAK

It's all about the e... • 9m

• Cultural Norms and Trust Deficit: In Indian train culture, knocking on doors or asking others is the default behavior. Users often bypass indicators, assuming they might be unreliable—because public systems don’t always deliver consistent results. • Design Communication and Familiarity: Compare this with airplanes, where visual and auditory instructions guide users from the moment they board. These cues educate and condition users to rely on signage, making their interactions with features like seatbelt signs or call buttons almost automatic. Trains, however, lack this kind of onboarding experience, creating a disconnect in how users approach design elements. • Visual Hierarchy and Accessibility: The placement of the indicator in trains doesn’t align with a user’s natural line of sight. Moreover, the abbreviation “WC” may not be universally understood, especially by non-English speakers. This creates a barrier in accessibility and leads to habitual blindness.

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