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AVISHEK NAYAK

It's all about the e... • 5m

🚂 Most people don’t know, never use, or even look at this feature in AC coaches of Indian Railways. Why? Let’s decode it. If you’ve traveled in an AC coach, you might have noticed a small box with a red light labeled WC. This indicator is meant to inform passengers whether the toilet is occupied or not. However, despite its utility, this feature often goes unnoticed or ignored by users. Why? This behavior is not just about poor design placement; it’s a reflection of user perception, habits, and emotional states. Here’s where it gets interesting: • Urgency Trumps Cognition: When passengers are in a state of urgency (like needing the toilet), they focus solely on their immediate goal. This creates a cognitive blind spot, leading them to ignore any secondary cues like the WC indicator.

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