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Hey harshita welcome to Medial , I understand your concern of retaining your customer, as you said most of the customers of your business are on credit based purchases. however credit base is initially good but over the period of time customer purchase goods on credit from you and won't come to shop because they will go to another shop if they unable to pay the credit. you can limit the credit and give discounts , offers , buy one get one strategy to attract customers. initially it won't get boom but over the period of the time you can build realy good customer base and trust will be built among your customers.

According to me first you have Identify Probable reasons for decline: - Internal Factors: Any issue in the shop's operation such as product availability, pricing, cleanliness, or customer service. - External Factors (Competition): Better pricing, Variety of products, or additional services (e.g., delivery, discounts, loyalty programs) - Changing Customer Preferences: As how consumer behaviors have shifted over the year like online orders, Home delivery, Online payments Once you identify the issue, try to bring action plan and monitor it.

Sorry I don't get your point? Are you talking about potential loss of customers. If yes the middle class is shrinking due to inflation. All thanks to Nirmala's wonderful taxation

Upgrade the store vibe with better lighting and organised shelves because it screams quality and keep the personal touch alive, and you’ll have customers returning with their grandkids someday

you can use epaylater they provide 30 days credit to payments to your distributors, you can provide the same 30 days credit to customers, also you can use credit cards for payments which gives you more 45 days in payments to your distributors. I'm doing the same for my pharmacy store, overall I've got 3 months in credit period. 30 days from distributors 30 days from epaylater and another 45 days via credit card.

Bro, 25 years is legendary, start taking orders via WhatsApp or a simple app. Delivery for regulars = bonus points

yeah you can use less and sweet language with customers and also showing the faith in god to the customer so that customer belive in you like that is the seller who never cheat with anyone

convert it into grocery mart

Use apps like KhataBook to track credit easily and send reminders politely. Customers feel trusted yet accountable and use apps like KhataBook to track credit easily and send reminders politely. Customers feel trusted yet accountable