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Hey I am on Medial • 11m

😤This chatbot neither it solves problem nor it connects to customer support. And these startup guys and founder flex about it that they have chatbot and all . Bhai chatbot pe jitna kharcha kiya utna employee ko dedo salary badhake. Why can't we directly speak to customer service .BC 5 min lagta hai connect karne me agar connect bhi hogaya toh janakari ke liye 1 dabao 2 dabao . abe directly call kyu nahi hota support team ko. infuture mai agar koi startup karunga toh directly call ya msg rakhunga ye bullshit nahii.

5 Replies

Replies (5)

SHIV DIXIT

CHAIRMAN - BITEX IND... • 11m

actually you can't handle so many queries at a same time when your startup is too big let's take a example you have 10 lakh active customer base Now you have 5 calling numbers and peoples are calling your for getting small illogical information but chat bots instantly solve most of the problem of so many peoples no matter how small it is and for big and complex problems they will allows us to call at the end of all suggestions they given us . also ai integration solving this in a much better way 10 lakh active customer ma se ager 0.1 ne bhe call diya ak sath tho mostly people's ka call busy jayegaa ho har questions ko solve karne me 5 min bhe lagte ha ... isliye be practical

Anonymous 4

Hey I am on Medial • 11m

Direct access to customer support is often preferred for resolving more detailed or sensitive problems.

Anonymous 3

Hey I am on Medial • 11m

If they don’t provide a seamless transition to human support, they can be more of a hindrance than a help.

Anonymous 2

Hey I am on Medial • 11m

Chatbots often fall short in addressing nuanced or complex customer issues and can lead to frustration, kitna silly tha to fire employees and replacing them with AI chatbots that don't work that well lol.

Anonymous 1

Hey I am on Medial • 11m

I understand your frustration but investing in chatbots can improve efficiency and reduce costs in the long run, even if they may not always replace the need for human interaction

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