Startup & Poor customer service !
5 Points to address
- Interact & check customer expectation
- Train your team
- Plan for service delivery
- Address customer concerns promptly
- Set a grievance address mechanisms
- Monitor
Customer at a coffee shop: My latte is cold.
Barista: Sorry about that. Let me remake it for you right away.
Customer leaves with a smile.
---
We often think about customer service as a department. Itās not. It's an attitude.
1.ā ā Own the proble
