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Differences between Customer Experience Mangemengt & Customer Relationship Management #business #Entrepreneur

Most of the products are in India focused on first sales very less focused on service of the product. Even if they have service which is not adequate to the customer experience because of focus on first time buyers rather than existing customer. What

Customer at a coffee shop: My latte is cold. Barista: Sorry about that. Let me remake it for you right away. Customer leaves with a smile. --- We often think about customer service as a department. It’s not. It's an attitude. 1.⁠ ⁠Own the proble

What is a crucial skill needed in 2024?

In the world of entrepreneurship and startups, knowledge is essential, but it remains inherently limited. While having a foundational understanding is crucial, the most valuable insights come from taking action and gaining real-world experience. 🚀

May i know the forums/websites where we can find the Workshops, meetings, cohorts and discussion forums related to Customer Success and Customer experience in Bangalore.

No matter how interactive, beautifull, best , bla bla is your app UI. Sales r highly dependent your core product & it's experience. UI doesn't give experience to customer, sales does! (Thoughts invoked via CRED & it's struggling story)

What are the biggest challenges or pain points you currently experience as an e-commerce platform, especially in areas like customer acquisition, logistics, user experience, cart abandonment etc ..?"

I've been trying some startup products lately and I try sharing feedback with them on what works and what doesn’t. More often than not, I experience plenty of friction in giving a simple feedback - - Either the number listed on website is out of se

WTF is CAC (Customer Acquisition Cost)❓🤔👀 Let me explain this, Customer Acquisition Cost (CAC) is a key business metric that represents the total cost of acquiring a new customer. So, This includes all the costs associated with sales and marketing