His order was struck at arriving today for 6 years.He Tweeted his experience on X then another user replied that his order is on Out of Delivery since 2015š
Startup & Poor customer service !
5 Points to address
- Interact & check customer expectation
- Train your team
- Plan for service delivery
- Address customer concerns promptly
- Set a grievance address mechanisms
- Monitor
Customer at a coffee shop: My latte is cold.
Barista: Sorry about that. Let me remake it for you right away.
Customer leaves with a smile.
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We often think about customer service as a department. Itās not. It's an attitude.
1.ā ā Own the proble