In India, we mostly focus on price, but in other countries, they expect all services to be top-notch, such as customer service, product quality, and long-term reliability. Which most companies fails to deliver.
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Customer at a coffee shop: My latte is cold.
Barista: Sorry about that. Let me remake it for you right away.
Customer leaves with a smile.
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We often think about customer service as a department. It’s not. It's an attitude.
1. Own the proble
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