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Post on Medial

Payal Manghnani

Stealth • 5m

Hey there, great news for all call center employees! Neural networks have been designed by SoftBank to identify the emotions of customers. If a caller is angry, the technology can then adjust their voice to make it less harsh, which in turn helps t

Anonymous 3

Stealth • 5m

Modifying voices on the fly could open up a whole new set of ethical issues around misrepresenting a customer's true emotional state. I'd hate for this to become another way to erode empathy and understanding

Payal Manghnani

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I understand but what are the potential ethical issues of modifying voices on the fly ?

0 replies

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