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Woman claims Zomato asked injured delivery executive why order was delayed

Inshorts · 12m ago

Woman claims Zomato asked injured delivery executive why order was delayed

An X user said Zomato's emergency helpline is a "joke" after she failed to use it for an injured delivery executive in Delhi. She said the helpline didn't respond but Zomato customer support later called the executive repeatedly supposedly after receiving complaints of delay in delivery. She further claimed the customer support team "started...asking for an explanation behind the delay".

Related News

'Zomato delivery boy abused office staff for 10-min delay in receiving order,' says woman

Inshorts · 9m ago

'Zomato delivery boy abused office staff for 10-min delay in receiving order,' says woman

A woman alleged that a Zomato delivery agent verbally abused her office staff for 10-minute delay in receiving an order. Claiming that he arrived before time, she said, "No one has the right to abuse anyone...Be it a delivery boy or...CEO." Several users argued the agent was made to wait for too long, which could've affected delivery of other orders.

Zomato faces insolvency plea over alleged Rs 1.64 crore unpaid dues

Economic Times

Economic Times · 4m ago

Zomato faces insolvency plea over alleged Rs 1.64 crore unpaid dues

Food delivery service Zomato faces an insolvency plea from Nona Lifestyle over alleged unpaid dues of Rs 1.64 crore for uniforms and merchandise, including ICC World Cup jerseys. Nona claims Zomato delayed payments and used pressure tactics; Zomato denies this, citing missed delivery deadlines by Nona, resulting in penalties. The National Company Law Tribunal has delayed proceedings to April 3 for further clarification. Zomato argues it only paid for delivered items after deductions.

Zomato CEO Deepinder stopped from using mall's lift while collecting order in Gurugram

Inshorts · 10m ago

Zomato CEO Deepinder stopped from using mall's lift while collecting order in Gurugram

Zomato CEO Deepinder Goyal was stopped from using a lift at Gurugram's Ambience Mall while working as a food delivery agent. Goyal was asked to use "the other entrance" and take the stairs to reach the food outlet to collect customer's order. He revealed agents weren't allowed to enter the mall and had to wait at the stairs for orders.

Viral video shows model riding without helmet in Zomato gear; Company issues clarification

IndianStartupNews

IndianStartupNews · 1y ago

Viral video shows model riding without helmet in Zomato gear; Company issues clarification

A viral video showing a woman riding a bike without a helmet while wearing what appeared to be Zomato's attire and delivery bag has sparked controversy. Zomato CEO, Deepinder Goyal, clarified that the woman in the video is not a Zomato employee and the company had no involvement in the video. Goyal also emphasized that Zomato does not endorse helmet-less biking. The video initially led social media users to believe it was an official Zomato campaign, but the company dispelled this misunderstanding.

Why GST authorities sent show cause notice of Rs 401.7 crore to Zomato

IndianStartupNews

IndianStartupNews · 1y ago

Why GST authorities sent show cause notice of Rs 401.7 crore to Zomato

Foodtech giant Zomato has received a show cause notice demanding an explanation for an alleged tax liability of Rs 401.70 crore. The Directorate General of GST Intelligence claims that delivery charges collected from customers are subject to GST. However, Zomato argues that it is not liable for this tax, as the delivery charges are collected on behalf of the delivery partners and not as revenue for the company. Zomato plans to file a comprehensive response to the notice, expressing confidence in the merit of its case. The issue of GST on delivery fees is also faced by Zomato's rival, Swiggy.

Zomato hikes platform fee for users to Rs 5; pauses intercity deliveries

Economic Times

Economic Times · 1y ago

Zomato hikes platform fee for users to Rs 5; pauses intercity deliveries

Food delivery platform Zomato has increased its platform fee for customers by 25% to Rs 5 per order, effective April 20. The fee increase, applicable in key markets including Delhi, Bengaluru, Mumbai, and Hyderabad, is expected to boost the company's earnings. Zomato's rival, Swiggy, already charges Rs 5 as a platform fee on food delivery orders. Zomato's platform fee is in addition to the delivery charge, but it is waived for Zomato Gold loyalty programme members. The fee was initially introduced in August 2023 at Rs 2 per order and was increased to Rs 4 earlier this year. The intercity delivery service, Legends, has been temporarily suspended by Zomato due to low consumer traction and legal issues.

Woman charged ₹60 for food containers on delivery in Ahmedabad, Zomato clarifies

Hindustan Times

Hindustan Times · 2y ago

Woman charged ₹60 for food containers on delivery in Ahmedabad, Zomato clarifies

A woman raised a grievance on X, asserting that she was billed ₹60 for food packaging when using Zomato to order in Ahmedabad. Alongside an image of the receipt, she questioned the fairness of this, given that the container cost equaled the item she had ordered. Zomato retorted, clarifying that packaging fees are enforced and profited from by restaurant partners, as they are responsible for this practice's implementation.

Zomato has nothing to do with video of female delivery partner in Indore: CEO Deepinder Goyal

Economic Times

Economic Times · 1y ago

Zomato has nothing to do with video of female delivery partner in Indore: CEO Deepinder Goyal

Zomato CEO Deepinder Goyal disassociated the company from a viral video featuring a female model dressed as a Zomato delivery executive riding through Indore. The video was posted by a verified Twitter user, Rajiv Mehta, and received significant attention. Goyal clarified that Zomato had no involvement in the activity and doesn't endorse helmet-less biking. He also emphasized the company's commitment to employing women as delivery executives. Zomato has been striving to increase the number of female delivery executives in its fleet, according to Goyal.

Zomato shuts intercity food delivery service Legends due to lack of product-market fit

Economic Times

Economic Times · 11m ago

Zomato shuts intercity food delivery service Legends due to lack of product-market fit

Zomato has announced the shutdown of its intercity food delivery service, Zomato Legends. After struggling to find product-market fit over the past two years, the service has been discontinued. This was the third version of Zomato Legends, which was relaunched in July after being suspended in April. The company made adjustments to the service, including delivering directly from restaurants rather than pre-stocked food items. However, a minimum order value of Rs 5,000 was introduced, and ultimately the service was not successful.

An abused wife took on Tesla over tracking tech. She lost

Economic Times

Economic Times · 1y ago

An abused wife took on Tesla over tracking tech. She lost

A woman sued Tesla after her abusive husband allegedly used the car's tracking technology to stalk and harass her in violation of a restraining order. The woman sought remote data logs and asked Tesla to disable her husband's account, but the automaker claimed it couldn't remove his access due to his co-ownership of the vehicle. Tesla prevailed in the lawsuit, arguing that the woman had no proof of misuse of the car technology. The case highlights the challenges automakers face in addressing the potential for technology-enabled stalking and abuse.

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