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Woman charged ₹60 for food containers on delivery in Ahmedabad, Zomato clarifies
Hindustan Times
·
2y ago
Medial
A woman raised a grievance on X, asserting that she was billed ₹60 for food packaging when using Zomato to order in Ahmedabad. Alongside an image of the receipt, she questioned the fairness of this, given that the container cost equaled the item she had ordered. Zomato retorted, clarifying that packaging fees are enforced and profited from by restaurant partners, as they are responsible for this practice's implementation.
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Related News
Nutritionist asks Zomato, Swiggy to avoid using plastic containers
IndianStartupNews
·
1y ago
Medial
In a recent Instagram post, nutritionist Luke Coutinho urged restaurants and food delivery platforms like Swiggy and Zomato to deliver food in biodegradable, non-plastic containers. As a discussion unfolded in the comments section, Zomato CEO Deepinder Goyal responded by thanking the nutritionist for addressing the issue. "Thanks, Luke, for bringing this up," Goyal said.
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Can Ola’s ONDC Food Delivery Bet Match Swiggy, Zomato?
Inc42
·
1y ago
Medial
The recent debate surrounding Zomato and Swiggy on social media was mainly focused on the platform fees charged by these food delivery apps. While users criticized the increasing fees, alternatives like Ola and Paytm lack the operational expertise and resources to be competitive in the food delivery sector. Ola, backed by ONDC, aims to challenge the market leaders and has reduced take-rates for restaurants. However, industry insiders suggest that Amazon is closely monitoring Ola's progress in the food delivery space before potentially entering the market. Despite the criticism, Zomato and Swiggy continue to dominate the market with no significant competition in sight.
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Deepinder Goyal replies to Luke Coutinho about Zomato's use of plastic packaging
Livemint
·
1y ago
Medial
Zomato CEO Deepinder Goyal has responded to concerns raised by nutritionist Luke Coutinho about the use of plastic containers by food delivery services and restaurants. Coutinho urged food delivery platforms to switch to biodegradable packaging due to health risks associated with hot food and plastic. Goyal acknowledged the issue and pledged to prioritize the use of food-safe and biodegradable packaging, while also highlighting restaurants that already use such materials. Coutinho appreciated Zomato's response but criticized Swiggy for their lack of action.
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Zomato Xtreme is coming back in a different avatar
Economic Times
·
10m ago
Medial
Food delivery company Zomato is planning to bring back its hyperlocal logistics service, Xtreme, in a different form. Initially aimed at both small and large merchants for intracity deliveries, Xtreme will now focus on leveraging Zomato's core food delivery strength. The service will cater to restaurants that want to maintain their own ordering channels while benefiting from Zomato's last-mile delivery quality. The business model is still being developed but is expected to incorporate Zomato's current distance-based fee mechanism. Despite recent experiments, food delivery remains Zomato's primary business, accounting for almost 60% of its gross order value.
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'Want cigarette, weed?' Zomato delivery boy asks on chat to a woman customer
IndianStartupNews
·
1y ago
Medial
A Zomato delivery driver sent an unusual message to a woman customer, asking if she wanted cigarettes, weed, and more, sparking attention on social media. The message arrived late at night, around 2:30 am, prompting speculation about the delivery person's motives. Netizens responded with humor, suggesting playful interpretations of the message, but also highlighting the strange conversations that can occur during late-night food deliveries. The incident highlights the importance of professionalism and appropriate behavior in the delivery industry.
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Zepto Cafe crosses 50,000 orders per day within 4 weeks: Aadit Palicha
Economic Times
·
7m ago
Medial
Zepto's 10-minute food delivery app, Zepto Cafe, achieved over 50,000 daily orders within four weeks of its launch, marking a 60% month-on-month growth, according to CEO Aadit Palicha. Initially starting with 30,000 orders per day, Zepto Cafe's rapid growth suggests it is gaining strong traction in the quick commerce market. Competitors like Zomato-owned Blinkit and Swiggy have recently launched similar 10-minute food delivery services.
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Deepinder Goyal in good spirits as comedian serves roast on platform fee, handling charge, Zomato tape & more | Watch | Mint
Livemint
·
1y ago
Medial
Food delivery aggregator Zomato recently celebrated its 16th anniversary. Stand-up comedian Swati Sachdeva posted a video on her Instagram account, roasting the app for its platform fees, rain surge, and Blinkit handling charges. Zomato CEO Deepinder Goyal and Blinkit chief Albinder Dhindsa were seen among the audience, finding the jokes humorous. In the video, Sachdeva thanked Zomato and Goyal but humorously mentioned her fear of being charged a platform fee for using the stage. She also made jokes about the application of rain surge and questioned the handling charges of Blinkit. Sachdeva's video received a positive response.
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Zomato expects food delivery business to grow 30% annually over 5 years: Rakesh Ranjan
Economic Times
·
9m ago
Medial
Indian food delivery company Zomato expects its meal delivery business to grow by 30% annually over the next five years. This comes after rival Swiggy, backed by SoftBank, went public and achieved a valuation of $12.1 billion. Zomato currently holds a 58% market share in the food delivery sector, compared to Swiggy's 34%. The company's food delivery business accounted for 58% of its revenue in the last fiscal year, reaching a gross order value of $3.82 billion. Zomato plans to maintain this growth trajectory through the launch of new restaurants and improved features on its app. However, driver attrition remains a challenge for the company.
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Rapido cuts food delivery charges by half to counter Zomato, Swiggy
Economic Times
·
2m ago
Medial
Rapido is entering the food delivery sector, challenging Swiggy and Zomato by offering restaurant partnerships at significantly lower commissions, ranging from 8-15%, compared to the 16-30% charged by its competitors. This initiative aims to aid small restaurants, with Rapido charging fixed fees on deliveries and allowing orders through its app. The move comes amid ongoing complaints from restaurateurs about the high costs imposed by established platforms. The pilot will start in Bengaluru soon.
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Zomato’s 10-minute food delivery offering contributing 8% to platform’s volumes: CEO Deepinder Goyal
Economic Times
·
5m ago
Medial
Zomato's "Quick" 10-minute food delivery service contributes about 8% to its platform's volumes. This service rivals Swiggy’s Bolt, contributing 9% to its volumes. Despite a general industry slowdown, Zomato's food delivery grew 17% year-on-year. Additionally, Zomato-owned Blinkit is testing its own 10-minute offering, Bistro. Zomato previously rebranded its 10-minute service as "Everyday," focusing on home-style meals. The rapid delivery segment remains key for Zomato, contributing significantly to its revenues.
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