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News on Medial
Why Automating CX Is Key to Maximising ROI In The Digital Age
Inc42
·
12m ago
Medial
Delivering an exceptional customer experience is essential for companies to succeed in today's competitive market. Operational inefficiencies in support centers can lead to cost leakage and negatively impact the bottom line. Building meaningful relationships with customers is key to long-term business success, as it fosters consumer loyalty and advocacy.
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Transforming Bharat’s finance landscape: The RUGR story - The Economic Times
Economic Times
·
24d ago
Medial
RUGR is revolutionizing rural finance in India by offering digital solutions tailored for cooperative banks and credit societies. Key offerings include Fin-Gram for automating loan processes, Agri-Gram for agricultural insights, RUGR Garuda for efficient payments, and Transfer-Gram for bulk transactions. With Hrithik Roshan as its ambassador, RUGR aims to bridge the digital divide in rural India, promoting financial inclusion and fostering a comprehensive economic transformation in the nation's underserved regions.
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Aerospace OEM JJG Aero Raises $12 Mn From CX Partners To Boost Manufacturing Capacity
Inc42
·
1y ago
Medial
Bengaluru-based aerospace components manufacturer JJG Aero has raised $12 million in its first funding round from private equity fund CX Partners. Founded in 2008, JJG Aero manufactures seating and cargo systems for planes, landing gear, air management systems, and electric systems. The funds will be used to increase manufacturing capacity, vertical integration, and corporate initiatives. The company aims to become a key player in the aerospace ecosystem, catering to the increasing demand from aircraft manufacturers. This investment marks CX Partners' foray into the aerospace segment. The Indian aerospace industry is still developing, presenting opportunities for startups.
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Cloud adoption boosts profits and revenue, show survey findings
Economic Times
·
1y ago
Medial
According to a survey of 400 C-suite executives, around 66% have seen a positive ROI from cloud deployments, contributing to profits and revenue growth. The report highlights the importance of cloud capabilities in driving digital transformation across various sectors, including cybersecurity, sustainability, and AI. Cost efficiency and ESG compliance are among the key advantages cited by respondents. However, strong data privacy protection and governance are crucial for accelerating cloud adoption due to varying national frameworks and lack of global standards.
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Meet Pauket: The startup powering rewards economy
Inshorts
·
4m ago
Medial
Pauket is transforming digital marketing through its innovative Coupon-as-a-Service (CaaS) platform, enabling brands to launch smart, trackable in-app rewards. Co-founded by Sudarsan Babu and Srividya Rajagopal, the startup empowers D2C brands to drive ROI and user engagement. With rapid growth, strategic partnerships, and global ambitions, Pauket is redefining the future of the rewards economy.
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Why Should Lenders Capitalise On ONDC For Growth?
Inc42
·
1y ago
Medial
The ONDC network aims to promote financial inclusion through digital inclusion. One of the key benefits of ONDC is the seamless transfer of participant data, which promises improved financial services. The network also provides opportunities for institutions to expand their partnership lending and connect with various players in the ecommerce sector, allowing them to scale their operations.
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Hyper personalization will become the norm, thanks to CX AI adoption
Techradar
·
1y ago
Medial
The adoption of AI in customer experience (CX) is set to revolutionize customer satisfaction. CX AI will eliminate the need for customers to repeat information and provide instant and efficient resolution to their requests. Siloes within organizations will be broken down, creating a seamless experience for consumers across different teams and platforms. Businesses are investing in CX AI to improve efficiencies and customer satisfaction. The concept of an "AI Butler" will serve as a personalized single point of contact for all inquiries, providing a seamless and connected interaction. AI-powered unified cloud platforms will simplify agents' work, allowing them to focus on more intricate cases and improving their job satisfaction. The benefits of CX AI extend to consumers, agents, and businesses, offering a seamless omnichannel experience and expanding capabilities for productivity and profitability.
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Strategies For AI Integration In Business Frameworks
Inc42
·
1y ago
Medial
AI has the potential to transform industries and businesses by automating tasks, improving decision-making processes, and driving growth. However, integrating AI into existing frameworks comes with challenges such as data privacy concerns and ethical implications. Effective leadership in the age of AI requires a balance between embracing innovation and ensuring responsible adoption. It is important to recognize that AI cannot replicate human intuition and creativity, and that AI should be used to augment human decision-making rather than replace it. Ethical considerations, such as fairness and transparency, should be prioritized to build trust and ensure that AI serves the greater good. Organizations should also establish guidelines and protocols for AI deployment, prioritize diversity and inclusion, and continuously monitor and evaluate AI systems to address risks and uncertainties. Continuous learning and adaptation are crucial for leaders to stay ahead in the rapidly evolving AI landscape. Overall, with responsible leadership, AI can bring positive change and create value in the digital age.
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Why exempting startups from the personal data protection law may hurt more than help
VCCircle
·
1y ago
Medial
The Digital Personal Data Protection Act, 2023 (DPDPA) in India aims to protect individuals' privacy in the digital age. While the DPDPA provides exemptions for startups to ease regulatory burdens, exempting startups from complying with personal data protection laws may have negative consequences. This includes undermining consumer trust, creating an uneven playing field, and leaving startups unprepared for future regulatory changes. Startups should prioritize proactive compliance efforts and invest in robust data protection measures from the beginning to ensure long-term success and sustainability.
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CX Partners revives plan to monetise healthcare bet as it ends dealmaking lull
VCCircle
·
1y ago
Medial
Private equity firm CX Partners is preparing to monetize its investment in a healthcare company after a two-and-a-half-year hiatus. This move marks the firm's efforts to revive its dealmaking activities and seek funding from limited partners for its third fund. CX Partners had remained inactive for the past couple of years but is now looking to reengage with the market and capitalize on the potential in the healthcare sector.
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Merchant bankers charge much more to manage IPOs of digital firms; here's why
Money Control
·
10m ago
Medial
Digital companies in the New Age Tech Companies (NATC) sector are paying higher fees to merchant bankers for their initial public offerings (IPOs) compared to traditional companies. Data from Prime Database shows that Unicommerce eSolutions, Zaggle Prepaid Ocean Services, and Easy Trip Planners paid more than 4% of their issue size as fees to merchant bankers, while the average fee for IPOs below Rs 500 crore in 2024 stands at 3.93%. Merchant bankers attribute the higher fee to the need for greater efforts in marketing loss-making digital companies and the complexity of working with foreign investments.
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