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Hyper personalization will become the norm, thanks to CX AI adoption

Techradar

Techradar · 1y ago

Hyper personalization will become the norm, thanks to CX AI adoption

The adoption of AI in customer experience (CX) is set to revolutionize customer satisfaction. CX AI will eliminate the need for customers to repeat information and provide instant and efficient resolution to their requests. Siloes within organizations will be broken down, creating a seamless experience for consumers across different teams and platforms. Businesses are investing in CX AI to improve efficiencies and customer satisfaction. The concept of an "AI Butler" will serve as a personalized single point of contact for all inquiries, providing a seamless and connected interaction. AI-powered unified cloud platforms will simplify agents' work, allowing them to focus on more intricate cases and improving their job satisfaction. The benefits of CX AI extend to consumers, agents, and businesses, offering a seamless omnichannel experience and expanding capabilities for productivity and profitability.

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A vision to power games and life

YourStory

YourStory · 6m ago

A vision to power games and life

Tridib Mukherjee, Chief Data Science & AI Officer at Games24x7, partners with AWS to leverage AI and data science in enhancing gaming experiences, focusing on hyper-personalization, responsible gaming, and anomaly detection. With AWS SageMaker, Mukherjee successfully drives AI projects with an 80-85% success rate, well above the industry average. Predicting AI's future, he foresees pre-trained models, increased AI literacy, and ongoing human-AI collaboration. Through AI, efficiencies improve workflows, marketing, and fraud detection at Games24x7.

AI-led operations to drive next phase of value creation at Tata Consumer Products, says CFO

Economic Times

Economic Times · 2m ago

AI-led operations to drive next phase of value creation at Tata Consumer Products, says CFO

Tata Consumer Products Limited (TCPL) is using artificial intelligence (AI) to enhance operations and drive value creation, as stated by CFO P B Balaji. The company is focusing on digital marketing and hyper-personalization to adapt to shifts in consumer preferences, particularly towards health-conscious and premium products. Despite global economic challenges, TCPL has experienced growth, attributed to innovation and the integration of AI across operations, and aims to build a future-ready FMCG powerhouse.

M2P Fintech acquires Goals101 in a cash-and-equity deal worth Rs 250 crore

Economic Times

Economic Times · 1y ago

M2P Fintech acquires Goals101 in a cash-and-equity deal worth Rs 250 crore

M2P Fintech, an Indian financial infrastructure provider, has acquired big data analytics platform Goals101 in a cash and equity deal worth ₹250 crore ($30 million). The acquisition will expand M2P's credit card management suite and value-added services, allowing it to offer banks and fintech companies hyper-personalization capabilities. Goals101's technology will also enable M2P to offer robo-advisory services. This marks M2P Fintech's entry into the wealthtech segment and its ongoing diversification efforts.

SaaS startup Kapture CX raises $4 Mn to automate customer support operations

Inc42 · 1y ago

SaaS startup Kapture CX raises $4 Mn to automate customer support operations

Bengaluru-based B2B SaaS startup Kapture CX has closed its Series A funding round at $4 million, led by Indian private equity fund India Alternatives. Kapture CX offers AI-enabled customer relationship management (CRM) software, allowing companies to engage with customers across various channels. The funding will be used to expand globally and enhance product capabilities, with a focus on AI technology for improved customer experiences. Kapture CX has already expanded operations to the US, UAE, Indonesia, and Saudi Arabia and has over 1,000 customers from 19 countries.

CRED CEO Kunal Shah urges Bengaluru startups to embrace AI now

Inshorts · 5m ago

CRED CEO Kunal Shah urges Bengaluru startups to embrace AI now

CRED CEO and Freecharge Co-founder Kunal Shah urged Bengaluru startups to adopt AI quickly. He said, "Bangalore startups are [increasingly] using AI to be hyper productive. But it seems only 20% are breathing AI...This is your sign." A user responded to his X post, calling AI a "go-to tool" and claiming India lags behind US in terms of AI adoption.

Honda shows off new EV prototypes at CES

Arstechnica

Arstechnica · 7m ago

Honda shows off new EV prototypes at CES

Honda unveiled its "near production" EVs, the Honda 0 Saloon and SUV, at CES, showcasing its vision of an intelligent vehicle as a "partner." The vehicles feature ASIMO OS for "hyper personalization" and Level 3 autonomous driving capabilities, expected in the US by 2026. With a range of 300 miles, the Zero platform will underpin seven new models by 2030. Honda plans to expand pricing and options in response to market demands for greener transportation.

India Has Unique Opportunity To Lead In Industrialisation Via Low-Carbon Techs: Amitabh Kant

Inc42 · 1y ago

India Has Unique Opportunity To Lead In Industrialisation Via Low-Carbon Techs: Amitabh Kant

G20 Sherpa Amitabh Kant expressed his belief that India has the potential to become a global leader in the energy transition, thanks to futuristic technologies. He emphasized the opportunity for India to spearhead urbanization and industrialization through the adoption of low-carbon technologies like lithium-ion. Additionally, the Indian EV market, comprising both small and large startups, is expected to reach $110.74 billion by 2029.

France-based Capgemini partners with SaaS giant Salesforce for generative AI powered customer experiences

IndianStartupNews

IndianStartupNews · 1y ago

France-based Capgemini partners with SaaS giant Salesforce for generative AI powered customer experiences

Capgemini has launched a new service called the Generative AI for CX Foundry for clients using Salesforce. This service aims to enhance business growth and innovation by offering highly personalized customer experiences through automated content creation while maintaining ethical and responsible practices. Capgemini and Salesforce aim to speed up the adoption of generative AI in customer relationship management (CRM) on a large scale, focusing on creating customized solutions for different industries and improving various customer engagement aspects.

Aerospace OEM JJG Aero Raises $12 Mn From CX Partners To Boost Manufacturing Capacity

Inc42 · 1y ago

Aerospace OEM JJG Aero Raises $12 Mn From CX Partners To Boost Manufacturing Capacity

Bengaluru-based aerospace components manufacturer JJG Aero has raised $12 million in its first funding round from private equity fund CX Partners. Founded in 2008, JJG Aero manufactures seating and cargo systems for planes, landing gear, air management systems, and electric systems. The funds will be used to increase manufacturing capacity, vertical integration, and corporate initiatives. The company aims to become a key player in the aerospace ecosystem, catering to the increasing demand from aircraft manufacturers. This investment marks CX Partners' foray into the aerospace segment. The Indian aerospace industry is still developing, presenting opportunities for startups.

OpenAI releases new AI fine-tuning tools: ‘vast majority of organizations will develop customized models’

Venturebeat

Venturebeat · 1y ago

OpenAI releases new AI fine-tuning tools: ‘vast majority of organizations will develop customized models’

OpenAI has announced significant enhancements to its fine-tuning API and an expansion of its custom models program. These updates give developers more control over AI model fine-tuning and enable the creation of custom models tailored to specific business needs. The fine-tuning API enhancements include the ability to create epoch-based checkpoints and a new comparative Playground UI. The custom models program now offers assisted fine-tuning and fully custom-trained models. OpenAI believes that personalized AI models will become the norm for organizations in the future. These updates provide developers and organizations with powerful tools for AI customization and innovation.

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