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West Bengal Consumer Protection Panel Takes BYJU'S to Task Over Unfair Trade Practices

Business Bytes

Business Bytes · 1y ago

West Bengal Consumer Protection Panel Takes BYJU'S to Task Over Unfair Trade Practices

The West Bengal consumer protection panel is investigating educational technology giant BYJU'S over allegations of unfair trade practices and failure to respond to refund requests. This highlights the increasing importance of consumer protection in the online education sector, where students and their families rely heavily on digital platforms for learning. The case emphasizes the need for transparency, empathy, and prompt resolution of customer grievances in the refund process. It urges edtech companies like BYJU'S to prioritize customer satisfaction and align their policies with the interests of students and families.

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Ola Electric Share Price Dips Below Listing Price To All Time Low

Inc42 · 10m ago

Ola Electric Share Price Dips Below Listing Price To All Time Low

The market capitalisation of a company decreased to $4.00 Bn from $4.05 Bn due to an increase in complaints about their e-scooters. The company also received a show cause notice from the Central Consumer Protection Authority for alleged violations of consumer rights, misleading advertisements, and unfair trade practices.

CCPA Takes Action Against Ola and Uber for Unfair Pricing Practices

YourStory

YourStory · 7m ago

CCPA Takes Action Against Ola and Uber for Unfair Pricing Practices

Consumer Affairs Minister Pralhad Joshi announced that the Consumer Protection Authority (CCPA) has issued notices to Ola and Uber regarding alleged unfair pricing differences based on the user's mobile operating system—Android or iOS. Joshi emphasized zero tolerance for consumer exploitation and demanded transparency, calling this practice unfair. Additionally, Ola Electric received a show cause notice from CCPA over consumer complaints, seeking documents concerning alleged violations and misleading advertisements.

Govt orders probe into ride-hailing apps over alleged price discrimination

YourStory

YourStory · 8m ago

Govt orders probe into ride-hailing apps over alleged price discrimination

The CCPA will investigate ride-hailing apps for alleged unfair trade practices regarding different fares on Android and Apple devices. Consumer Affairs Minister Pralhad Joshi expressed concern over the apparent disregard for transparency and consumers' rights. The Central Consumer Protection Authority has been instructed to conduct a thorough inquiry and submit a report promptly. The investigation will also encompass food delivery and ticket booking apps to ensure zero tolerance for consumer exploitation. This follows media reports highlighting price discrepancies between mobile platforms for identical rides.

Ecomm cos must ensure transparency, trust, uphold consumer interest: Pralhad Joshi at Amazon event

Economic Times

Economic Times · 8m ago

Ecomm cos must ensure transparency, trust, uphold consumer interest: Pralhad Joshi at Amazon event

Speaking at the Amazon smbhav Summit, Minister for Consumer Affairs Pralhad Joshi emphasized the government's efforts to ensure consumer rights and protection in the ecommerce sector. He highlighted measures such as the Consumer Protection Act, establishment of a central consumer protection authority, consumer helplines, and specific rules to combat unfair trade practices. Joshi emphasized the importance of building trust and confidence between consumers and ecommerce platforms. While acknowledging the opportunities brought by digital revolution, he warned about the risks it poses to consumer protection. The government aims to create a safe and transparent ecommerce environment through regulations requiring accurate product information, clear pricing, disclosure of country of origin, and robust return policies.

Consumer watchdog directs ecommerce platforms to conduct self-audits to eliminate deceptive practices

YourStory

YourStory · 2m ago

Consumer watchdog directs ecommerce platforms to conduct self-audits to eliminate deceptive practices

The Central Consumer Protection Authority has ordered ecommerce platforms to conduct self-audits within three months to eliminate 'dark patterns,' deceptive design practices that mislead consumers. This initiative aims to enhance consumer protection in the growing digital economy. Ecommerce sites must check for unfair practices and provide self-declarations if free from deceptive practices. The government also established a working group to monitor violations and promote awareness, outlining 13 specific deceptive practices to avoid.

Rapido fined by CCPA for misleading advertisements, asked to compensate customers - The Economic Times

Economic Times

Economic Times · 8d ago

Rapido fined by CCPA for misleading advertisements, asked to compensate customers - The Economic Times

The Central Consumer Protection Authority (CCPA) fined Rapido ₹10 lakh for misleading ads and unfair trade practices. Rapido's "AUTO IN 5 MIN OR GET ₹50" offer was deemed deceptive, as the promised ₹50 compensation was often given as "Rapido coins" with restrictive conditions. CCPA ordered Rapido to reimburse consumers who didn’t receive the actual ₹50. Complaints against Rapido had significantly risen, leading to CCPA's strict action to protect consumer interests.

CCPA Serves Show Cause Notice To Ola Electric

Inc42 · 10m ago

CCPA Serves Show Cause Notice To Ola Electric

- Ola Electric receives a show cause notice regarding alleged violation of consumer rights and misleading advertisement. - The notice is in relation to unfair trade practices by Ola Electric. - The company has been directed to respond to the show cause notice within 15 days. - Ola Electric's CEO, Bhavish Aggarwal, was involved in a verbal duel with comedian Kunal Kamra over the company's after-sales service. - Ola Electric is being scrutinized for its practices and consumer-related issues.

CCPA directs Ola to provide customers refund options

Economic Times

Economic Times · 10m ago

CCPA directs Ola to provide customers refund options

The Central Consumer Protection Authority (CCPA) has instructed Ola to allow consumers to choose their preferred method of refund, either directly to their bank account or via a coupon. The CCPA found that Ola's refund policy only provided a coupon code without giving consumers the option to receive a bank account refund. Ola has also been directed to provide invoices for auto rickshaw rides booked through its platform. The CCPA issued a show-cause notice to Ola Electric, a subsidiary of Ola, for alleged violations of consumer rights and unfair trade practices.

CCPA seeks additional details from Ola Electric

Economic Times

Economic Times · 8m ago

CCPA seeks additional details from Ola Electric

The Central Consumer Protection Authority (CCPA) has requested additional documents and information from Ola Electric in relation to a show cause notice it had previously issued. Ola Electric has 15 days to respond to the request. The show cause notice, issued on October 8, alleged violations of consumer rights and unfair trade practices. Ola Electric responded, stating it had addressed the majority of complaints. The company has faced challenges recently, including a drop in its market share and an increase in customer complaints. Despite this, Ola Electric has expanded its product portfolio by launching two new electric scooter models.

Ola Electric Responds To CCPA Show Cause Notice

Inc42 · 10m ago

Ola Electric Responds To CCPA Show Cause Notice

Ola Electric has responded to the show cause notice issued by the CCPA, providing the requested information and clarifications. The company has resolved 99.1% of the 10,644 complaints received from the CCPA to the complete satisfaction of the customers. The show cause notice was served to Ola Electric over allegations of consumer rights violations, misleading advertisements, and unfair trade practices.

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