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West Bengal Consumer Protection Panel Takes BYJU'S to Task Over Unfair Trade Practices

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The West Bengal consumer protection panel is investigating educational technology giant BYJU'S over allegations of unfair trade practices and failure to respond to refund requests. This highlights the increasing importance of consumer protection in the online education sector, where students and their families rely heavily on digital platforms for learning. The case emphasizes the need for transparency, empathy, and prompt resolution of customer grievances in the refund process. It urges edtech companies like BYJU'S to prioritize customer satisfaction and align their policies with the interests of students and families.