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News on Medial
Vi gets fewer consumer complaints, aims to bolster customer retention
Livemint
·
1y ago
Medial
Vodafone Idea, the third-largest telecom service provider in India, has improved its customer service by handling 60% of service requests digitally, up from 40% last year. This has resulted in a decrease in customer complaints and an improvement in the Net Promoter Score (NPS). The company has empowered frontline staff and introduced the Vi App to provide real-time solutions to individual customer needs. Additionally, Vodafone Idea has expanded its physical presence through Vi Mini Stores and Vi Shops. These efforts have contributed to stabilizing its subscriber base and reducing subscriber losses.
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Related News
7 Strategies To enhance Customer Lifetime Value For D2C Brands
Inc42
·
1y ago
Medial
Forward-thinking Direct-to-Consumer (D2C) brands are shifting towards a customer-centric approach, placing equal importance on customer retention and acquisition. To ensure a healthy business, a CLTV (Customer Lifetime Value) to CAC (Customer Acquisition Cost) ratio of 3 or higher is recommended, indicating a strong retention strategy. Here are some strategies for D2C brands to shift their focus towards customer retention.
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Fur Jaden Secures ₹9.5 Crore to Expand Luggage Brand, Eyes ₹100 Crore Revenue
OutlookIndia
·
4m ago
Medial
Fur Jaden, an Indian luggage brand focused on eco-friendly materials, secured ₹9.5 crore in Pre-Series A funding from Gruhas Collective Consumer Fund. The funds will support hiring, product expansion, and retail growth to bolster its position in the Indian market. With a customer base exceeding one million and ambitions for ₹100 crore in annual revenue within 16–18 months, Fur Jaden aims to enhance customer experiences and establish itself as a leading innovative luggage brand.
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Under fire, Ola Electric taps EY India to get back on track
Economic Times
·
9m ago
Medial
Ola Electric has enlisted EY India for a "service transformation" project in response to customer complaints, declining sales volumes, and after-sales service issues. EY India will advise Ola Electric on various aspects of its service operations, including streamlining business processes, inventory management of spare parts, and improving on-ground presence. A team of EY executives has been deployed to help manage the immediate crisis and establish effective processes and systems. Ola Electric plans to increase its service centers from 400 to 1,000 by the end of the year. The company has faced scrutiny from consumer watchdogs and policymakers due to customer complaints and alleged violations of consumer rights.
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Ola Electric: Cutting the noise and next steps
Livemint
·
9m ago
Medial
Ola Electric, an electric mobility company, has been facing challenges lately. Despite a strong stock market debut, the company's stock price took a hit due to rising consumer complaints about their e-scooters. Social media played a role in amplifying these complaints and putting pressure on the company. Ola Electric has also been issued a show cause notice by the Central Consumer Protection Authority for alleged violations. The company needs to address these issues, improve after-sales service, and regain customer trust to succeed in the competitive electric vehicle market.
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Twid and GoKwik partner to boost growth for D2C brands
Economic Times
·
1y ago
Medial
Twid and GoKwik have joined forces to expand loyalty and reward program usage across GoKwik's network of direct-to-consumer (D2C) brands. This integration will provide over 90 brands with the opportunity to offer their customers a wider range of discounts and loyalty points, ultimately boosting customer retention and revenue growth. Through this partnership, 100 million shoppers will be able to access loyalty and reward points from Twid's network, resulting in extra savings on every purchase. This collaboration aims to enhance the shopping experience for customers and increase prepaid transactions and customer lifetime value for brands.
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GoKwik partners with ecommerce giant Flipkart to offer SuperCoins for D2C shoppers
IndianStartupNews
·
1y ago
Medial
Indian startup GoKwik has partnered with Flipkart, a leading e-commerce player, to integrate Flipkart's SuperCoins program into its KwikCheckout solution. This collaboration enables customers to redeem SuperCoins from a wide range of direct-to-consumer (D2C) brands, improving the checkout experience and driving better customer retention and conversion rates. GoKwik aims to enhance the e-commerce ecosystem by providing access to SuperCoins beyond the Flipkart platform. The startup focuses on data-driven solutions to enhance growth for e-commerce and D2C brands.
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CCPA seeks additional details from Ola Electric
Economic Times
·
8m ago
Medial
The Central Consumer Protection Authority (CCPA) has requested additional documents and information from Ola Electric in relation to a show cause notice it had previously issued. Ola Electric has 15 days to respond to the request. The show cause notice, issued on October 8, alleged violations of consumer rights and unfair trade practices. Ola Electric responded, stating it had addressed the majority of complaints. The company has faced challenges recently, including a drop in its market share and an increase in customer complaints. Despite this, Ola Electric has expanded its product portfolio by launching two new electric scooter models.
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CleverTap launches AI engine Clever.AI
Inshorts
·
1y ago
Medial
CleverTap has launched Clever.AI, an AI engine designed to enhance customer engagement and retention. The new engine aims to help brands build human-like understanding of customers and deliver personalized experiences, ultimately increasing customer lifetime value. It is built on the foundation of three core AI pillars - Predictive, Generative, Prescriptive.
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Trouble for Ola Electric: Consumer watchdog orders probe into complaints | Company Business News
Livemint
·
8m ago
Medial
India's Central Consumer Protection Authority (CCPA) has initiated an investigation into alleged deficiencies in the services and products of Ola Electric, focusing on its scooters. The Bureau of Indian Standards (BIS) has been directed to verify the company's claims regarding the resolution of customer grievances. The investigation comes after a surge of 10,644 complaints filed against Ola Electric with the National Consumer Helpline. Ola Electric had claimed 99.1% customer satisfaction, but a sample test by the CCPA found that only 79.2% of consumers were satisfied with the company's response to their grievances.
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2024 year ender: Ola Electric’s rocky ride in 2024 — from IPO to controversies
Economic Times
·
7m ago
Medial
Ola Electric faced a challenging 2024, marked by its IPO launch and subsequent setbacks. Despite expanding its electric vehicle lineup and increasing operating revenue, the company dealt with declining market share, customer complaints, regulatory scrutiny, and significant senior-level departures. Ola Electric’s market share fluctuated, and it faced accusations of poor after-sales service, with over 10,000 complaints reported. As it moves toward 2025, Ola aims to address these challenges and improve profitability and customer satisfaction.
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