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Salesforce’s AI push slows hiring; piles pressure on engineers, customer service roles

Economic Times

Economic Times · 3m ago

Salesforce’s AI push slows hiring; piles pressure on engineers, customer service roles

Salesforce is utilizing artificial intelligence (AI) to enhance productivity, leading to reduced recruitment needs. The company's Chief Financial and Operations Officer, Robin Washington, announced a shift of 500 customer service staff to other roles, aiming for a $50 million savings. Although hiring in technical roles has decreased, the sales team is expected to grow by 22% this year. Other tech giants like Microsoft are also leveraging AI to streamline operations and reduce staffing costs.

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Related News

Klarna retreats from AI-only customer service push, resumes hiring amid quality concerns: Report

Economic Times

Economic Times · 3m ago

Klarna retreats from AI-only customer service push, resumes hiring amid quality concerns: Report

Klarna Group is reducing its reliance on AI for customer service due to quality concerns, as acknowledged by CEO Sebastian Siemiatkowski. Following a hiring freeze aimed at boosting AI integration and cutting costs, Klarna is now hiring for customer service roles again, emphasizing the need for human support. The company is also piloting a model allowing remote workers to handle queries. Despite these changes, Klarna continues to integrate AI into its operations and maintains its partnership with OpenAI.

xAI has open roles for building AI “waifus.”

The Verge

The Verge · 1m ago

xAI has open roles for building AI “waifus.”

xAI is hiring fullstack and mobile Android engineers to create AI avatars, specifically "waifus." The positions offer a salary range between $180,000 and $440,000. This opportunity comes after feedback about Grok’s anime companion from a colleague highlighted its impact. The roles involve working on AI avatars full-time. The hiring announcement was shared on social media by Pirat_Nation on July 16, 2025.

AI doing up to 50% of work at Salesforce: CEO Marc Benioff - The Economic Times

Economic Times

Economic Times · 2m ago

AI doing up to 50% of work at Salesforce: CEO Marc Benioff - The Economic Times

Salesforce's CEO, Marc Benioff, revealed that AI handles 30% to 50% of the company's work, prompting a reduction in hiring and cost-saving measures, such as transitioning 500 customer service staff to different roles. This AI-driven productivity gains have led to significant workforce adjustments, including over 1,000 job cuts this year. While Salesforce plans to expand its sales team, it has paused technical hiring. Benioff joked about AI potentially replacing his role, highlighting automation's transformative impact.

Prompt engineers wanted: tech companies hunt for people who speak the AI language

Economic Times

Economic Times · 1y ago

Prompt engineers wanted: tech companies hunt for people who speak the AI language

Technology companies such as Accenture, IBM, and Tata Group are hiring thousands of artificial intelligence specialists, leading to the creation of a new category of workers called prompt engineers. Around 18,000-22,000 new roles have been created in this field in the last six months alone. These engineers, with AI and machine learning certification, can earn annual compensation of around Rs 20 lakh, while entry-level prompt engineers may be paid around Rs 4 lakh per annum. The demand for AI prompt engineers has risen by 300% year-on-year, fueled by the adoption of generative AI technologies.

Zoho freezes hiring in engineering roles

Inshorts · 2y ago

Zoho freezes hiring in engineering roles

Zoho has paused hiring for engineering positions due to prevailing global challenges. However, the company is committed to avoiding layoffs during this period. Praval Singh, Zoho's VP of Marketing & Customer Experience, explained that selective job openings will still be available in customer-facing roles such as sales, marketing, and customer support to ensure effective customer service.

Salesforce, Google expand partnership; bring Gemini to Agentforce

YourStory

YourStory · 6m ago

Salesforce, Google expand partnership; bring Gemini to Agentforce

Salesforce and Google have expanded their partnership to integrate Google's Gemini AI into Salesforce’s Agentforce, enhancing capabilities with images, video, and audio, and providing real-time insights from Google Search. This collaboration aims to improve customer service and workplace experiences by leveraging AI for tasks like real-time voice translation and analytics. The integration intends to streamline workflows, unify data access, and increase productivity across platforms, with additional enhancements in Slack and Gmail-Slack integration.

Infosys BPM schedules walk-in interview in Bengaluru for tech roles - The Economic Times

Economic Times

Economic Times · 21d ago

Infosys BPM schedules walk-in interview in Bengaluru for tech roles - The Economic Times

Infosys BPM is hosting a walk-in interview in Bengaluru on August 12 for technology support specialist, system engineer, and AI roles. Candidates with 2–3 years of experience are sought for full-time positions, requiring a bachelor's degree in relevant fields. This recruitment initiative is part of Infosys's larger hiring strategy, aiming to recruit 20,000 graduates this year. The hiring push aligns with ongoing projects, even as competitor TCS announces significant layoffs.

Go read this report on AI’s effects on Amazon’s software labor force.

The Verge

The Verge · 3m ago

Go read this report on AI’s effects on Amazon’s software labor force.

Amazon's software engineers are experiencing increased pressure to meet higher output goals with reduced team sizes, largely due to the integration of AI technologies. The New York Times reports that engineers are now expected to deliver the same volume of code as before, despite their teams being halved. This mirrors Amazon's warehouse operations, where robots have significantly increased productivity levels. The shift is leading some coders to feel their roles are becoming akin to warehouse work.

Salesforce buys Moonhub, a startup building AI tools for hiring

TechCrunch · 2m ago

Salesforce buys Moonhub, a startup building AI tools for hiring

Salesforce has not technically acquired the startup Moonhub; instead, Moonhub is shutting down with some team members joining Salesforce. Moonhub, known for its AI tools for hiring, had previously benefited from Salesforce’s investment. Moonhub's integration into Salesforce aligns with Salesforce's AI strategy, following its recent acquisitions. Founded in 2022, Moonhub had raised $14.4 million and served numerous clients, including Fortune 500 companies, before its closure.

Electronics industry sees 154% growth in hiring, skilling: Report

Thehindubusinessline

Thehindubusinessline · 1y ago

Electronics industry sees 154% growth in hiring, skilling: Report

The electronics industry in India has witnessed significant growth in hiring and skilling activities, according to a report by Quess Corp. The telecom sector led this expansion, followed by the lighting and automotive sectors, with Tamil Nadu being the top state for electronics hiring demand. The report also highlighted an increase in women representation in the industry, particularly in electronics manufacturing. Key job roles in demand include Electronic Engineers and Design Engineers, with a focus on young talent. The growth in the electronics sector is attributed to factors like increasing consumer demand and government initiatives.

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