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News on Medial
Revolutionising CXO Management: Harnessing Technological Innovations For Enhanced Customer Experiences
Inc42
·
1y ago
Medial
CXOs need to adeptly navigate the diverse touchpoints present in the customer experience (CX) journey to create personalized and contextualized experiences. This journey is no longer a linear path, but rather an explosion of multichannel interactions between consumers and brands, including websites, applications, and social media. Different industries also have their own unique complexities and nuances that must be addressed in a vertical-specific manner, from BFSI to travel.
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Related News
A Drive to Make HR Phenomenal, with AI and AWS
YourStory
·
6m ago
Medial
Mahe Bayireddi, inspired by Amazon’s customer-centric approach, co-founded Phenom to revolutionize HR through AI personalization, targeting talent acquisition and management across industries. Phenom’s platform aids candidates in career pathing, harnessing AI for personalized experiences. Partnered with AWS, Phenom utilizes SageMaker and Rekognition Image for scalable solutions. Mahe anticipates AI advancements to automate processes, transforming talent interactions. Despite skepticism about AI singularity, he views AI-driven shifts as opportunities for new job roles, emphasizing continuous adaptation and learning.
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Impact of Fast Moving Electronic Goods innovations on the market
Inshorts
·
2m ago
Medial
Fast Moving Electronic Goods innovations are significantly influencing the electronics market, raising consumer expectations, and driving industry expansion. They are also increasing competition, encouraging technological convergence, and fostering ecosystem integration. These shifts are blurring traditional boundaries and creating interconnected ecosystems for seamless user experiences.
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Meesho’s CXO Harsh Chaudhary quits, joins Flipkart
Thehindubusinessline
·
1y ago
Medial
Harsh Chaudhary, the CXO of monetisation at e-commerce platform Meesho, has left the company to join Flipkart. During his two-year tenure at Meesho, Chaudhary led the advertising and financial services divisions. At Flipkart, he will be the Vice-President of Customer, overseeing customer growth and retention. Chaudhary will also be responsible for running Flipkart's video commerce unit. Chaudhary joins a number of top management employees who have recently left Meesho. The company recently announced a ₹200 crore employee stock option buyback programme and reported profitability in July 2023.
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Pega Revolutionizes Business Processes Across Industries, Driving Efficiency and Innovation
VCCircle
·
1y ago
Medial
Pega, a powerful business process management (BPM) solution, is revolutionizing industries by automating, optimizing, and innovating operations. Ashok Reddy Annaram, a Lead Technical Architect with expertise in PEGA implementation, has driven efficiency and transformation in industries such as telecommunications, financial services, and healthcare. His leadership, technical skills, and ability to deliver tailored solutions have resulted in cost savings, improved efficiency, and enhanced customer experiences. Ashok's achievements include leading the successful merger of two major banks in the US, achieving cost savings, efficiency gains, revenue growth, and increased customer satisfaction. He emphasizes the importance of digital transformation, data-driven decision-making, and emerging technologies for businesses.
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How GenAI Can Boost Frontline Worker Productivity
Inc42
·
1y ago
Medial
This article discusses the potential impact of GenAI (Generative Artificial Intelligence) on frontline worker productivity. It highlights the challenges faced by frontline workers, such as lack of access to technological advancements and low productivity. The article suggests that GenAI can play a crucial role in improving workforce management through automated hiring, skill development, and task assignment. It also emphasizes the importance of investing in GenAI, particularly in countries like India, to unlock its potential for economic growth. The article concludes by emphasizing the need for collaboration and innovation in harnessing the full potential of GenAI.
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Walmart experiments with AI to enhance customers' shopping experiences
Economic Times
·
1y ago
Medial
Walmart is exploring the use of artificial intelligence (AI) to improve customer shopping experiences. The company aims to leverage AI technologies to develop smarter customer assistance tools and enhance the overall shopping journey. By analyzing customers' shopping patterns and preferences, Walmart hopes to personalize the shopping experience and provide tailored product recommendations. This move showcases the retailer's commitment to embracing technological advancements to stay competitive in the market.
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How are startups leveraging data visualisation for growth?
Inshorts
·
2m ago
Medial
Indian startups are harnessing data visualisation to identify market trends, understand customer behaviour, and optimise operations. These tools provide actionable insights, enabling agile decision-making and strategic pivots. Visualisation is becoming a cornerstone for startup success in competitive markets.
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MahaKumbh Mela 2025: Merging tradition with technology for a seamless pilgrim experience
YourStory
·
7m ago
Medial
The 2025 Maha Kumbh Mela in Prayagraj, a massive spiritual gathering, integrates modern technology to enhance the pilgrim experience. Innovations include a mobile app for real-time navigation, AI-driven surveillance for safety, RFID wristbands for tracking, and an AI chatbot for information. The event features VR experiences, drone surveillance, and a drone show. With a focus on sustainability, single-use plastics are banned, and AI-powered waste management systems promote eco-friendly practices.
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France-based Capgemini partners with SaaS giant Salesforce for generative AI powered customer experiences
IndianStartupNews
·
1y ago
Medial
Capgemini has launched a new service called the Generative AI for CX Foundry for clients using Salesforce. This service aims to enhance business growth and innovation by offering highly personalized customer experiences through automated content creation while maintaining ethical and responsible practices. Capgemini and Salesforce aim to speed up the adoption of generative AI in customer relationship management (CRM) on a large scale, focusing on creating customized solutions for different industries and improving various customer engagement aspects.
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Razorpay Launches RAY, Engage To Expand Offerings
Inc42
·
1y ago
Medial
Fintech unicorn Razorpay has introduced an AI chatbot called RAY for payments and payroll management, along with a marketing growth suite called Engage. The company claims both products are the first of their kind in India. Engage helps businesses understand customer behaviors and provides personalized incentives for customer retention and acquisition. RAY is an AI-powered assistant that offers seamless payment management solutions through voice and text commands. Razorpay also unveiled other AI-based products, including FraudShield and an AI-Powered RTO Suite. The company aims to leverage AI to enhance its offerings and provide better customer experiences.
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