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News on Medial
Redefining CX Automation: How AI Is Fostering A Refurbished Ecommerce Landscape
Inc42
·
1y ago
Medial
AI-driven customer experience automation is revolutionizing the ecommerce sector, with companies like Flipkart, Amazon, and Meesho embracing the technology. AI enables personalized shopping experiences through analyzing customer preferences, while AI chatbots provide efficient self-serve customer support. ML algorithms help identify customer behavior and trends, leading to tailored offerings and better inventory management. To successfully implement AI-driven automation, businesses must update their AI models, prioritize data privacy and security, foster collaboration between AI and human agents, and choose the right AI solution aligned with their goals and target audience. The integration of AI with customer experience will continue to shape the future of ecommerce.
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Related News
AI at Work
The Verge
·
1y ago
Medial
The article discusses the current landscape of AI and its impact on work and business automation. It addresses the hype surrounding AI and its implementation, while also exploring the experiences of those involved in building and using AI technology. The article aims to shed light on how AI functions in practice, its limitations, and successes, aiming to provide a deeper understanding of the concept of artificial intelligence.
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Top CX Partners executive quits to join Indian conglomerate
VCCircle
·
1y ago
Medial
A senior executive from CX Partners, a mid-market private equity firm, has left the company to join an Indian conglomerate. With a valuation of $625 million across 25 investments, CX Partners has notable companies under its umbrella such as Thyrocare and Ujjivan. The departure of the executive indicates a shifting landscape in the private equity sector in India.
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Cognizant uses AI to free 12,000 roles, 14,000 employees to return
Inshorts
·
4m ago
Medial
Cognizant’s AI initiatives have automated 12,000 roles, boosting efficiency while prompting 14,000 former employees to rejoin. CEO Ravi Kumar highlighted how AI now writes 20% of code, enabling teams to do more with less. With over 2.3 lakh staff trained in AI, the company is redefining the future of IT workforce.
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Hyper personalization will become the norm, thanks to CX AI adoption
Techradar
·
1y ago
Medial
The adoption of AI in customer experience (CX) is set to revolutionize customer satisfaction. CX AI will eliminate the need for customers to repeat information and provide instant and efficient resolution to their requests. Siloes within organizations will be broken down, creating a seamless experience for consumers across different teams and platforms. Businesses are investing in CX AI to improve efficiencies and customer satisfaction. The concept of an "AI Butler" will serve as a personalized single point of contact for all inquiries, providing a seamless and connected interaction. AI-powered unified cloud platforms will simplify agents' work, allowing them to focus on more intricate cases and improving their job satisfaction. The benefits of CX AI extend to consumers, agents, and businesses, offering a seamless omnichannel experience and expanding capabilities for productivity and profitability.
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SaaS startup Kapture CX raises $4 Mn to automate customer support operations
Inc42
·
1y ago
Medial
Bengaluru-based B2B SaaS startup Kapture CX has closed its Series A funding round at $4 million, led by Indian private equity fund India Alternatives. Kapture CX offers AI-enabled customer relationship management (CRM) software, allowing companies to engage with customers across various channels. The funding will be used to expand globally and enhance product capabilities, with a focus on AI technology for improved customer experiences. Kapture CX has already expanded operations to the US, UAE, Indonesia, and Saudi Arabia and has over 1,000 customers from 19 countries.
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Haryana CM Manohar Lal Khattar lays stone for Flipkart's supply centre in Manesar
IndianStartupNews
·
1y ago
Medial
Homegrown ecommerce platform Flipkart has announced the establishment of a supply chain centre in Manesar, Haryana. Spread across 140 acres, the centre is expected to create over 10,000 direct and indirect jobs and will employ automation and retrieval systems for modern warehousing. In addition, Flipkart has opened a new grocery fulfillment centre in Sonipat, expanding its network in Haryana and generating nearly 2,000 jobs. The company aims to accelerate progress in India's e-commerce landscape and contribute to socio-economic development in the region.
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Unicommerce Acquires 42.76% Stake In Shipway
Inc42
·
9m ago
Medial
Unicommerce, a leading ecommerce solutions provider, has announced plans to acquire full ownership of Shipway, a company that specializes in automation of the post-purchase experience for direct-to-consumer (D2C) brands. Shipway integrates with ecommerce software providers and offers end-to-end automation services. As part of the acquisition, IndiaMART InterMESH, a B2B marketplace, has sold its entire stake in Shipway to Unicommerce. The deal is expected to be completed within a year, either through a merger or a stock swap.
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How China is girding for an AI battle with the US
Livemint
·
10d ago
Medial
China is intensifying its efforts to develop an independent artificial intelligence ecosystem, aiming to reduce reliance on Western technology amid a tech rivalry with the U.S. Washington has imposed export controls to hinder China's AI progress, limiting access to U.S. capital, talent, and technology. However, China is countering these measures by striving for self-sufficiency in AI, potentially decreasing its vulnerability to U.S. pressures and fostering a resilient domestic tech landscape.
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Flipkart Launches B2B App For Refurbished Product Sellers
Inc42
·
10m ago
Medial
The 'Flipkart Reset for Business' app is set to provide a platform for retailers in India to purchase refurbished smartphones and accessories with warranty benefits. Targeting Tier II and III cities, the app aims to cater to the growing demand for quality-checked refurbished electronics. The refurbished electronics goods market in India is projected to reach $11 billion by 2026.
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OpenAI CEO calls India potential AI leader, sees 10x dip in key AI module cost in a year
Livemint
·
6m ago
Medial
OpenAI CEO Sam Altman has recognized India as a vital AI market, endorsing its potential to lead the AI revolution. During his visit to New Delhi, he noted significant growth in OpenAI users, highlighting India's innovative efforts in AI application. Despite past skepticism about India's ability to develop foundational models, Altman predicts a reduction in AI development costs, fostering creativity. OpenAI plans further investment in AI infrastructure, emphasizing India's importance in the global AI landscape.
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