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Redefining CX Automation: How AI Is Fostering A Refurbished Ecommerce Landscape

Inc42 · 1y ago

Redefining CX Automation: How AI Is Fostering A Refurbished Ecommerce Landscape

AI-driven customer experience automation is revolutionizing the ecommerce sector, with companies like Flipkart, Amazon, and Meesho embracing the technology. AI enables personalized shopping experiences through analyzing customer preferences, while AI chatbots provide efficient self-serve customer support. ML algorithms help identify customer behavior and trends, leading to tailored offerings and better inventory management. To successfully implement AI-driven automation, businesses must update their AI models, prioritize data privacy and security, foster collaboration between AI and human agents, and choose the right AI solution aligned with their goals and target audience. The integration of AI with customer experience will continue to shape the future of ecommerce.

Related News

Top CX Partners executive quits to join Indian conglomerate

VCCircle

VCCircle · 1y ago

Top CX Partners executive quits to join Indian conglomerate

A senior executive from CX Partners, a mid-market private equity firm, has left the company to join an Indian conglomerate. With a valuation of $625 million across 25 investments, CX Partners has notable companies under its umbrella such as Thyrocare and Ujjivan. The departure of the executive indicates a shifting landscape in the private equity sector in India.

AI at Work

The Verge

The Verge · 1y ago

The article discusses the current landscape of AI and its impact on work and business automation. It addresses the hype surrounding AI and its implementation, while also exploring the experiences of those involved in building and using AI technology. The article aims to shed light on how AI functions in practice, its limitations, and successes, aiming to provide a deeper understanding of the concept of artificial intelligence.

Cognizant uses AI to free 12,000 roles, 14,000 employees to return

Inshorts · 8m ago

Cognizant uses AI to free 12,000 roles, 14,000 employees to return

Cognizant’s AI initiatives have automated 12,000 roles, boosting efficiency while prompting 14,000 former employees to rejoin. CEO Ravi Kumar highlighted how AI now writes 20% of code, enabling teams to do more with less. With over 2.3 lakh staff trained in AI, the company is redefining the future of IT workforce.

Hyper personalization will become the norm, thanks to CX AI adoption

Techradar

Techradar · 1y ago

Hyper personalization will become the norm, thanks to CX AI adoption

The adoption of AI in customer experience (CX) is set to revolutionize customer satisfaction. CX AI will eliminate the need for customers to repeat information and provide instant and efficient resolution to their requests. Siloes within organizations will be broken down, creating a seamless experience for consumers across different teams and platforms. Businesses are investing in CX AI to improve efficiencies and customer satisfaction. The concept of an "AI Butler" will serve as a personalized single point of contact for all inquiries, providing a seamless and connected interaction. AI-powered unified cloud platforms will simplify agents' work, allowing them to focus on more intricate cases and improving their job satisfaction. The benefits of CX AI extend to consumers, agents, and businesses, offering a seamless omnichannel experience and expanding capabilities for productivity and profitability.

SaaS startup Kapture CX raises $4 Mn to automate customer support operations

Inc42 · 1y ago

SaaS startup Kapture CX raises $4 Mn to automate customer support operations

Bengaluru-based B2B SaaS startup Kapture CX has closed its Series A funding round at $4 million, led by Indian private equity fund India Alternatives. Kapture CX offers AI-enabled customer relationship management (CRM) software, allowing companies to engage with customers across various channels. The funding will be used to expand globally and enhance product capabilities, with a focus on AI technology for improved customer experiences. Kapture CX has already expanded operations to the US, UAE, Indonesia, and Saudi Arabia and has over 1,000 customers from 19 countries.

Haryana CM Manohar Lal Khattar lays stone for Flipkart's supply centre in Manesar

IndianStartupNews

IndianStartupNews · 2y ago

Haryana CM Manohar Lal Khattar lays stone for Flipkart's supply centre in Manesar

Homegrown ecommerce platform Flipkart has announced the establishment of a supply chain centre in Manesar, Haryana. Spread across 140 acres, the centre is expected to create over 10,000 direct and indirect jobs and will employ automation and retrieval systems for modern warehousing. In addition, Flipkart has opened a new grocery fulfillment centre in Sonipat, expanding its network in Haryana and generating nearly 2,000 jobs. The company aims to accelerate progress in India's e-commerce landscape and contribute to socio-economic development in the region.

Unicommerce Acquires 42.76% Stake In Shipway

Inc42 · 1y ago

Unicommerce Acquires 42.76% Stake In Shipway

Unicommerce, a leading ecommerce solutions provider, has announced plans to acquire full ownership of Shipway, a company that specializes in automation of the post-purchase experience for direct-to-consumer (D2C) brands. Shipway integrates with ecommerce software providers and offers end-to-end automation services. As part of the acquisition, IndiaMART InterMESH, a B2B marketplace, has sold its entire stake in Shipway to Unicommerce. The deal is expected to be completed within a year, either through a merger or a stock swap.

God will be declared by a panel of experts

The Verge

The Verge · 1m ago

God will be declared by a panel of experts

In the Vergecast episode, hosts discuss OpenAI's quest for Artificial General Intelligence (AGI) amid company restructuring and a significant deal with Microsoft, redefining when and how AGI might be declared. They also cover Adobe's AI advancements, which both enhance creative tools and potentially flood social media with AI-generated content. Additionally, the podcast touches on Meta and YouTube's AI content strategies and other tech topics, including broadband nutrition labels and various AI-related developments.

Instacart debuts white-label AI shopping chatbot in enterprise push - The Economic Times

Economic Times

Economic Times · 1m ago

Instacart debuts white-label AI shopping chatbot in enterprise push - The Economic Times

Instacart is launching AI-powered tools for grocers, including a shopping assistant to make product recommendations. The assistant, part of Instacart's white-label ecommerce service, will be tested with Sprouts Farmers Market and available on Kroger's app. Users can create personalized meal plans and add ingredients directly to their cart. Instacart's initiatives aim to offer retailers advanced AI technology, fostering personalization and innovation. The company partners with OpenAI, Google, and Microsoft to enhance its platform.

How China is girding for an AI battle with the US

Livemint

Livemint · 4m ago

How China is girding for an AI battle with the US

China is intensifying its efforts to develop an independent artificial intelligence ecosystem, aiming to reduce reliance on Western technology amid a tech rivalry with the U.S. Washington has imposed export controls to hinder China's AI progress, limiting access to U.S. capital, talent, and technology. However, China is countering these measures by striving for self-sufficiency in AI, potentially decreasing its vulnerability to U.S. pressures and fostering a resilient domestic tech landscape.

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