Login

News on Medial

Klarna says its AI assistant is doing the work of 700 people after putting the brakes on hiring

Business InsiderBusiness Insider Ā· 8m
Klarna says its AI assistant is doing the work of 700 people after putting the brakes on hiring

Fintech company Klarna claims its AI assistant, powered by OpenAI, has handled 2.3 million conversations in just one month, an equivalent workload to 700 full-time agents. The chatbot is said to be achieving high accuracy in resolving tasks and comparable customer satisfaction to human agents. Klarna estimates that this technology could drive a $40 million profit improvement by 2024. However, one user expressed skepticism after trying the AI assistant and finding it underwhelming. Klarna CEO Sebastian Siemiatkowski has previously stated that the company will rely more on AI, with a focus on engineering rather than hiring new staff. Klarna previously faced backlash for laying off 700 employees in 2022.

1
View Source

Comments

More Like this

Europe's largest fintech firm froze recruitment because its AI assistant is so good ā€” Klarna's AI bot does the work of 700 people and no, it's not connected to the layoff of 700 employees in 2022

Europe's largest fintech firm froze recruitment because its AI assistant is so good ā€” Klarna's AI bot does the work of 700 people and no, it's not connected to the layoff of 700 employees in 2022

Klarna Reports 90% of ~5K Employees Using Generative AI

Klarna Reports 90% of ~5K Employees Using Generative AI

Turnitin laid off staff earlier this year, after CEO forecast AI would allow it to cut headcount

Turnitin laid off staff earlier this year, after CEO forecast AI would allow it to cut headcount

Azhar Iqubal joins Shark Tank, says 'Mom received more calls in 24 hours than in last 10 years'

Azhar Iqubal joins Shark Tank, says 'Mom received more calls in 24 hours than in last 10 years'

Zomato Introduces AI-Powered Assistant To Help Customers Place Orders

Zomato Introduces AI-Powered Assistant To Help Customers Place Orders

Indian employers confident AI will fuel job growth, says Indeed

Indian employers confident AI will fuel job growth, says Indeed

Microsoft's AI Copilot to add new features next month

Microsoft's AI Copilot to add new features next month

Techā€™s new normal: Microcuts over growth at all costs

Techā€™s new normal: Microcuts over growth at all costs

You.com startup is raising $50 million as it targets AI-assistant market

You.com startup is raising $50 million as it targets AI-assistant market

Amazon fell behind in AI. An Alexa creator is leading its push to catch up.

Amazon fell behind in AI. An Alexa creator is leading its push to catch up.

Download the medial app to read full posts, comements and news.