🚀 Medial just raised $500k in Pre-Series A. Tap to read the announcement. 🎉
Login

News on Medial

Europe's largest fintech firm froze recruitment because its AI assistant is so good — Klarna's AI bot does the work of 700 people and no, it's not connected to the layoff of 700 employees in 2022

TechradarTechradar · 9m
Europe's largest fintech firm froze recruitment because its AI assistant is so good — Klarna's AI bot does the work of 700 people and no, it's not connected to the layoff of 700 employees in 2022

Swedish fintech company Klarna has announced that its AI-powered chatbot handled two-thirds of customer service chats in its first month. The chatbot, powered by OpenAI, is said to be on par with human agents in terms of customer satisfaction score and has led to a 25% drop in repeat inquiries. Klarna claims that the AI is now doing the work of 700 full-time agents and has driven a $40 million profit improvement. However, the company emphasizes that the switch to AI is not related to previous workforce reductions and urges society to consider the consequences of AI technology carefully.

3
View Source

Comments

More Like this

Klarna Reports 90% of ~5K Employees Using Generative AI

Klarna Reports 90% of ~5K Employees Using Generative AI

Turnitin laid off staff earlier this year, after CEO forecast AI would allow it to cut headcount

Turnitin laid off staff earlier this year, after CEO forecast AI would allow it to cut headcount

Google brings AI-powered coding assistant Studio Bot to India

Google brings AI-powered coding assistant Studio Bot to India

When startups fail, these startups clean up

When startups fail, these startups clean up

Klarna says its AI assistant is doing the work of 700 people after putting the brakes on hiring

Klarna says its AI assistant is doing the work of 700 people after putting the brakes on hiring

Jio Haptik launches Gen AI-powered customer experience platform Contakt

Jio Haptik launches Gen AI-powered customer experience platform Contakt

Automating ableism

Automating ableism

You.com startup is raising $50 million as it targets AI-assistant market

You.com startup is raising $50 million as it targets AI-assistant market

Salesforce launches AI assistant across its apps including Slack and Tableau

Salesforce launches AI assistant across its apps including Slack and Tableau

The Humane AI Pin worked better than I expected — until it didn’t

The Humane AI Pin worked better than I expected — until it didn’t

Download the medial app to read full posts, comements and news.