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IndiGo working on better automated responses to complaints, queries

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IndiGo working on better automated responses to complaints, queries

IndiGo, India's largest airline, is focusing on improving its customer service on social media platforms by implementing artificial intelligence (AI) technology. The airline is working on developing AI chatbots that can provide more informative and precise responses to customer queries and complaints, aiming to address their concerns about delays, cancellations, and other issues. IndiGo has already launched an AI chatbot called 6Eskai, powered by GPT-4 technology, and is also collaborating with Red Hat to enhance the efficiency and experience of its applications. The airline is exploring automation and technology advancements in various aspects of its services, including meal allocations, plane health, and crew utilization.

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