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How Seamless Payments Are Reshaping Travel & Mobility, Taking CX A Notch Up

Inc42 · 2m

- Customer experience (CX) is essential for businesses to boost their top line and lower customer acquisition costs in the consumer-driven economy. - A seamless and multi-channel payment experience is crucial for growth, profitability, and customer satisfaction. - Startups in the travel and mobility sector require a transformative payment system to accommodate multiple payment methods and meet consumer demands for instant, hassle-free, and secure payments. - Building an overarching payment ecosystem is a successful CX hack in the travel and mobility space, providing a competitive advantage. - The rise of Gen Z consumers has led to the popularity of flexible payment methods like Buy Now, Pay Later (BNPL) and the need for travel and mobility businesses to cater to diverse payment preferences. - Proactive solutions, such as MakeMyTrip's Visa Rejection feature, enhance customer experience by addressing unforeseen circumstances and providing refunds.